On June 27, 2013, in an email thread with the subject line “how angels are made, ”Noel Biderman scolded some of his employees for failing to create a decent automated process for making angels: I will tell you what the flaw is—simply listening to hourly employees complaints and then building an unmanageable system around their so called “creativity” block when all that needed to be done was to hire a group of language related individuals to manually build X number of profiles over the span of y month(s) and then have someone on the photo side add relevant and reliable images.
What has been created now is a bureaucratic convoluted nightmare of a process that not only takes longer, costs more money, involves more “management” and ultimately produces a worse product.
Over a year and half ago I approached the two of you to try to automate this system as I did not want to have a CSR level rep making mistakes that lead to transparency issues that they could not comprehend the impact of.
Our ability to productize this approach failed but this nightmare of a quagmire stops now. We just need to learn how to properly staff up for a project and then staff down ...
― j., Monday, 31 August 2015 14:48 (eight years ago) link