I dabble in selling and had my first issue with a customer the other day. He sent three photos of a rip in the plastic of a game disc case. I offered 25% back (enough for a fresh new case at least) and he was delighted and I got positive feedback.
It's all pretty random. Of course most buyers don't leave feedback at all.
Being in Canada, I take a risk bothering with low value items at all, shipping them out pretty cheap with no tracking. You can't ship anything here with a tracking number for less than $15. It seems to be pretty common practice around here. In the absence of a tracking number, eBay will always side with a buyer who says nothing showed up. That stuff is just operating on the honour system.
Everything I've read about the accept returns setting (like on eBay forums) makes it sound like you just look sketchy for saying that you don't take them, since eBay essentially has blanket policies to protect buyers as much as possible.
― maffew12, Wednesday, 25 September 2019 11:52 (four years ago) link