Working From Home

i feel like it doesn't work unless there's a regular sked. i like 1 day a week, everybody in the department shows up boom you can talk to whoever you want to or need to and then that's it. you can develop understandings and habits etc

boss sends me and another guy a video of a meeting we missed as we were on PTO and tells us to watch it asap.

he turned transcript on. I ain't watching shit lol.

Also posting for amusement for LOLs at clueless leaders. We changed our telephony technology two years ago to move to a cloud based application. It has been a complete disaster, as it's been very poor and overcomplicated a simple process, but then leaders were stunned yesterday to find out that employees found a loophole to avoid work that nobody knew about.

Under all of our previous telephony applications, agents had two lines - a personal and a business line. If you were on a personal call and a work call came in, and you refused to answer it, you'd still be next in line and keep getting calls until you did. And it was easy for managers to tell you were refusing to take calls.

Our new application has one line. Yes, there is a personal call option on it, but it's from the same line - it just turns off the call recording technology and makes the agent's direct phone number visible on caller ID.

Leaders mistakenly thought these were actually two separate lines. Agents otoh discovered that if they were on a personal call, it would prevent a work call from coming in, AND would put them at the back of the line for call routing.

You can figure out the rest. Lol...