Mission Statements and other corporate crap

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'There is no I in team'

'The only place success comes before work is in the dictionary'

And, I'm not kidding, one super-hyped young bum-feeder who rose to stardom in the latter days of my employment in the Victorian State Public Service actually began one pep talk with 'When the going gets tough the tough get going'

What dreadful banalities have been uttered at your workplace in a vain attempt to Inspire The Troops?

Fred Nerk, Thursday, 20 February 2003 10:55 (twenty-three years ago)

"in order to be a good leader, you have to first be a good follower."

No, you need first to be a good leader.

JeremyZag, Thursday, 20 February 2003 10:59 (twenty-three years ago)

pioson rox u r all gay!!

mark s (mark s), Thursday, 20 February 2003 11:00 (twenty-three years ago)

This thread belongs to me. I work for a company that is steeped in this sort of thing. A performance review in this place lasts about four hours.

Lara (Lara), Thursday, 20 February 2003 11:02 (twenty-three years ago)

When I was in the army (US) in Europe, there was a contest every year to think of a slogan, or motto, or something, for the year to be printed on stationery and elsewhere. One year the winner was the unspeakably banal "The Year of Excellence."

The following year, I submitted "One Year After the Year of Excellence." My suggestion was ignored. Alas.

Skottie, Thursday, 20 February 2003 11:06 (twenty-three years ago)

Same here Lara - we have these dreadful appraisals where you have to be adept at appearing 'keen to advance' and 'ready for a new challenge'. All I want is to be left alone to get on with it by cockfarming 'management'. Luckily they're all slightly wary of me.

Dr. C (Dr. C), Thursday, 20 February 2003 11:12 (twenty-three years ago)

When my office in the Public Service got the mainframe in, there was an office competition to devise a good acronym name for the system. My entry was SIMPLE (Space Invaders Machines Providing Less Employment), and to my overwhelming lack of surprise it was one of the many also-rans to the assistant Commissioner's entry, CAIN (Corporate Affairs Information Network). By one of those amazing co-incidences you sometimes hear about, Mr Cain was also the name of the State Premier (and our departmental Jim Hacker).

Fred Nerk, Thursday, 20 February 2003 11:14 (twenty-three years ago)

We had internal focus groups to determine our 'six key values' one of which was our old pal "excellence". My comments along the lines of 'this will make you look like a cockfarmer and everyone will take the piss out of it' were deemed unhelpful. Everyone took the piss out of it - "Yes thank goodness for the key value of excellence, otherwise we would all be rubbish."

"Striking a balance between reward and recognition" = "can we pay you in compliments this year?"

Tom (Groke), Thursday, 20 February 2003 11:31 (twenty-three years ago)

Be excellent to each other.

Jody Beth Rosen (Jody Beth Rosen), Thursday, 20 February 2003 11:32 (twenty-three years ago)

The penguin dictionary of business jargon and slang has just been released over here. I fear that some people may have swallowed pre0release copies. "Going forward" , instead of saying "in the coming months" or whatever is rapidly getting my goat.

Also, beware the Six Sigma black belts.

chris (chris), Thursday, 20 February 2003 11:32 (twenty-three years ago)

Apparently our logo is a reallasset to the company as it 'projects a consistent and professional image of the organisation'.

Lara (Lara), Thursday, 20 February 2003 11:33 (twenty-three years ago)

Oh, and there are guidelines on the use of the logo.

SOMEONE IN THIS PLACE IS GETTING PAID TO THINK UP THESE THINGS.

Lara (Lara), Thursday, 20 February 2003 11:34 (twenty-three years ago)

We got a big empty cardboard box and drew a huge cartoon brain w/eyes on stalks on it in marker pen and put a big red line through it to show that we were 'thinking outside the box'. The MD was unhappy at our frivolity but the CEO came through the next day and was thrilled by it so he cheered up.

I got in trouble once for not doing a presentation in the approved Company Font.

Tom (Groke), Thursday, 20 February 2003 11:35 (twenty-three years ago)

see also: how couriers and haulage all suddenly renamed themselves LOGISTICS!!

the agricultural college nr ruyton-XI-towns has the WORST SLOGAN I EVER READ: sadly i have currently forgot it and only go to ruyton-XI-towns to take my mum's cat to cat-camp when mum and dad go on holiday

mark s (mark s), Thursday, 20 February 2003 11:36 (twenty-three years ago)

My ex line manager used to say "Can we touch base later on?"

(Now he says "Touch my base, this is life.")

Tom (Groke), Thursday, 20 February 2003 11:38 (twenty-three years ago)

can anyone think of one they were impressed by as a punter?

(like the first time i saw "all you can eat bar")

mark s (mark s), Thursday, 20 February 2003 11:38 (twenty-three years ago)

Now he says "Touch my base, this is life."

Hey, easy! Don't touch me there. Touch me here!

Skottie, Thursday, 20 February 2003 11:40 (twenty-three years ago)

Mark S - I work in logistics!

chris (chris), Thursday, 20 February 2003 11:42 (twenty-three years ago)

How come no one's mentioned *methodologies*?

Lara (Lara), Thursday, 20 February 2003 11:42 (twenty-three years ago)

cabbage, so r u a porter or a trucker?

haha someone at the FAP told me the Arts Council wz going to change its name to AESTHETICA!! Bettah wd be "eXellenZ" I think.

mark s (mark s), Thursday, 20 February 2003 11:46 (twenty-three years ago)

We'll be in real trouble when we start seeing the:

Ontology Department
Epistemology Department
Division of Phenomenonolgy

JeremyZag, Thursday, 20 February 2003 11:48 (twenty-three years ago)

According to my job title, I am a planner.

chris (chris), Thursday, 20 February 2003 11:48 (twenty-three years ago)

Division of Phenomenonolgy = office management = the guy who puts up shelves only for them to fall off the wall two days later!!

Epistemology = "human resources" = hiring and firing
Ontology = accounts obv < / kneejerk marxism >

mark s (mark s), Thursday, 20 February 2003 11:54 (twenty-three years ago)

Dept. of Movin' & Shakin'

Skottie, Thursday, 20 February 2003 11:54 (twenty-three years ago)

Mission statements? In a university library? "Don't shag the freshers please, Nick."

Nick Southall (Nick Southall), Thursday, 20 February 2003 11:55 (twenty-three years ago)

Department of Redundancy Department, Dept. of Redundancy

Jody Beth Rosen (Jody Beth Rosen), Thursday, 20 February 2003 11:56 (twenty-three years ago)

Other things that make me shudder in the workplace:

The term "all those good things".

Motivational speak like "Good work, batman" (I kid you not)

Your manager on his/her return from a Team Builing Skills course.

Having to wear a name badge because 'everyone's a customer' even though *everyone* knows my name already.

The dress code policy.

Lara (Lara), Thursday, 20 February 2003 12:00 (twenty-three years ago)

I got in trouble once for not doing a presentation in the approved Company Font.

When will we ever learn that content is nothing and that formatting and the correct use of the logo is everything.

Lara (Lara), Thursday, 20 February 2003 12:03 (twenty-three years ago)

everyone may be a customer, but everyone's in sales as well.

Andrew Farrell (afarrell), Thursday, 20 February 2003 12:04 (twenty-three years ago)

Herein is the worst 'motivational' bullshit ever.

Nick Southall (Nick Southall), Thursday, 20 February 2003 12:06 (twenty-three years ago)

Another one: being told how to sit and how your facial expression should be when you answer the phone. There is enough pain in the world without getting this petty.

Lara (Lara), Thursday, 20 February 2003 12:11 (twenty-three years ago)

"SEX is the key to sales!!!! - Smile, eye-contact, x-citement!" Cunts.

Nick Southall (Nick Southall), Thursday, 20 February 2003 12:14 (twenty-three years ago)

We get given an awful lot of training where I work, there's 4 Delivering Grebt Service workshops, lasting about 12 hours overall, and various other ones, like SWP. Nobody learns a bloody thing, and no one seems to realise how very very pointless these things are. They tell you pretty much the same thing in each one, based around how we can make the customers shopping trip 'Easy, Enjoyable and Inspiring'. The distinctions between these categories are hazy, at best, which results in arguments with the trainers, who have guidelines on what category certain things should go into.We have 3 instore trainers, one of whom is incredibly disillusioned with the whole thing and does spend a lot of each session telling us how pointless he thinks it all is. There's this video which cost the store 500 quid to buy; it's about a fish stall somewhere in America, where the staff are all jolly and have a great day every single day of the year because they have fun and throw fish around. This has absolutely no relevance to working in a supermarket. We keep getting told various acronyms to help us remember things. None of it is motivational. It's just crap.

alix (alix), Thursday, 20 February 2003 12:20 (twenty-three years ago)

Few years ago I signed up with an employment agency. After a few days of testing computer skills and talking to the agent they decided to send me out on interviews. I stopped by the agency before my first interview, and immediately I was chastised for wearing navy blue trousers instead of a navy blue skirt -- apparently it's inappropriate for women to wear suit pants in a corporate environment.

The punchline:

The well-paying corporate job I was actually offered in the end was not pursued through any agency; I found the listing on the internet and not holding out any hope that they'd hire me, I showed up for the interview in baggy black street clothes.

Jody Beth Rosen (Jody Beth Rosen), Thursday, 20 February 2003 12:24 (twenty-three years ago)

Oh, and there are guidelines on the use of the logo.

You should see the guidelines Pillsbury has for the use and representation of its Doughboy. There is a story about it here:
The Inner Doughboy

marianna, Thursday, 20 February 2003 12:35 (twenty-three years ago)

i forgot: koritfw!!

mark s (mark s), Thursday, 20 February 2003 12:37 (twenty-three years ago)

haha rules of p.doughboy = must not be pictured taking ms poppin fresh doggystyle

mark s (mark s), Thursday, 20 February 2003 12:38 (twenty-three years ago)

We have 'leaders' not managers. They gain traction at this point in time on a going forward basis without re-inventing the wheel. They are w@nkers one and all.

Cabbage mentioned 6-Sigma black belts upthread. So someone else has these tossers around the place! Oh Lord - what a sorry waste of a human life - just imagine the hopes and dreams that their loved ones had for them, only for it to end up like this - working on continuously improving the process for ordering biros!

Dr. C (Dr. C), Thursday, 20 February 2003 12:58 (twenty-three years ago)

Cabbage mentioned 6-Sigma black belts upthread. So someone else has these tossers around the place! Oh Lord - what a sorry waste of a human life - just imagine the hopes and dreams that their loved ones had for them, only for it to end up like this - working on continuously improving the process for ordering biros!

It's the stupidest idea on earth. I think whoever came up with Six Sigma added the "black belt" to give martial arts allure to process improvement dullards. It did not work.

Nicole (Nicole), Thursday, 20 February 2003 13:53 (twenty-three years ago)

We have Customer Service Standards reps on every team to monitor how we deal with our customers (internal and external, people). It's an extension of being a milk-monitor at school.

Lara (Lara), Thursday, 20 February 2003 14:21 (twenty-three years ago)

Also, beware the Six Sigma black belts.

We have these where I work too. I blame Jack fuckin' Welch.

hstencil, Thursday, 20 February 2003 14:25 (twenty-three years ago)

I think we have a mission statement around here somewhere. Let me check...

The mission of the University of California, Irvine Libraries is to enable library users to make maximum use of the information resources of the campus libraries.

I can live with that.

Ned Raggett (Ned), Thursday, 20 February 2003 16:19 (twenty-three years ago)

It's not SMART though, is it?

Lara (Lara), Thursday, 20 February 2003 16:21 (twenty-three years ago)

ps bacon as a book-mark is OK with us

mark s (mark s), Thursday, 20 February 2003 16:21 (twenty-three years ago)

It's not SMART though, is it?

Neither are a fair few of the users.

ps bacon as a book-mark is OK with us

I'm sorry, Nicole and I will have to kill you now.

Ned Raggett (Ned), Thursday, 20 February 2003 16:22 (twenty-three years ago)

Or is it only objectives that need to be SMART?

*sickening realisation that I have absorbed some of this bull crap*

Lara (Lara), Thursday, 20 February 2003 16:23 (twenty-three years ago)

You mean you're not supposed to use bacon as bookmarks? But they're so yummy!

Nicole (Nicole), Thursday, 20 February 2003 16:23 (twenty-three years ago)

Hey!

Specific
Measurable
Accurate
Realistic
Timely

Lara (Lara), Thursday, 20 February 2003 16:24 (twenty-three years ago)

*sickening realisation that I have absorbed some of this bull crap*

Get out, GET OUT!

But they're so yummy!

Fruit leather is less greasy and better for you, and fulfills the same function.

Ned Raggett (Ned), Thursday, 20 February 2003 16:25 (twenty-three years ago)

You lost me at "less greasy and better for you".

Nicole (Nicole), Thursday, 20 February 2003 16:27 (twenty-three years ago)

I might be lying.

Ned Raggett (Ned), Thursday, 20 February 2003 16:29 (twenty-three years ago)

So I should stay?

Lara (Lara), Thursday, 20 February 2003 16:29 (twenty-three years ago)

Only if you can do whatever you want to.

Ned Raggett (Ned), Thursday, 20 February 2003 16:29 (twenty-three years ago)

Acronyms are evil and need killing.

Nick Southall (Nick Southall), Thursday, 20 February 2003 16:31 (twenty-three years ago)

Hey, Nick, PLUR, man. PLUR.

Nick A. (Nick A.), Thursday, 20 February 2003 16:33 (twenty-three years ago)

Oh, how could I forget Accident Reduction Strategy Harringay? I did ask management if the store in Enfield had a similar program, but they ignored me.

alix (alix), Thursday, 20 February 2003 17:14 (twenty-three years ago)

At my workplace we are never allowed a day off due to weather conditions because the weather here is never bad. So when there is bad weather, like our ice storms, we are to come to work anyways because the weather here is never bad.
Also, when customers get mad because our policies are evil, its OUR responsibility to calm them by employing HEAT
H Hear the customer E Empathise A Apologise T Take action - take what fucking action!? If we could have taken action in the firstplace they would not be mad. Besides, somtimes you can't empathise with them because they are saying things to you like " Why is the warranty voided if the phone was dropped in water!?"

Mike Hanle y (mike), Thursday, 20 February 2003 17:28 (twenty-three years ago)

I heart Hanle y.

Ned Raggett (Ned), Thursday, 20 February 2003 17:30 (twenty-three years ago)

Slightly OT but at my last job, the newly-appointed manager's first stone-faced words to everyone were "I'm going to tell you all right now, I know all the ins and outs of employment law"

dave q, Thursday, 20 February 2003 17:35 (twenty-three years ago)

When I was at washingtonpost.com, I was given the mission statement to proofread. This is a newspaper's Web site, but the statement said nothing about providing news or information. There's nothing like a mission statement full of buzzwords to make you feel like you're living in a Dilbert cartoon.

j.lu (j.lu), Thursday, 20 February 2003 17:38 (twenty-three years ago)

Remember Michael Jordan's response to 'there is no 'I' in 'team':
'Yes, but there is in 'win''.

Jeff Wright, Thursday, 20 February 2003 17:42 (twenty-three years ago)

yeah, we had a chartermark audit at CC where they came and asked us in what way we helpfully provided access and information for the public, and how we handled feedback

in the publishing dept we were not allowed to say: "we work very hard putting out a 120-page magazine full of words and pictures which they buy and read" — it wz all about what we said on the phone to ppl ringing up to ask if the sub-editor wz in charge of gallery news, and cd we write abt this guy's exhibition of komikal felt frogs

mark s (mark s), Thursday, 20 February 2003 17:45 (twenty-three years ago)

Formatting and correct use of fonts and logos are everything... when you're a graphic designer.

One of my projects this year will be a firm style book which among other things will address logo use. It's urgent and key! I'm not kidding in the slightest.

Sean (Sean), Thursday, 20 February 2003 17:53 (twenty-three years ago)

"Some of you you have become accustomed to giving between 80 and 110 percent. This year, I want you all to focus on giving between 125 and 170 percent."

frank p. jones (frank p. jones), Thursday, 20 February 2003 18:24 (twenty-three years ago)

Here's one the publishing folks out there might recognize.


Thank you for taking 2 1/2 hours of your valuable time to make the most of this morning's proposals. The process of collaborative triage to make each project as strong as it can be, is working better now than ever. One point to remember: there are instances where we're using personal or family experience (a market of one person) as Evidence of Need for an entire first printing (a market of thousands), when we know we shouldn't do so. We need to make sure all our Evidence of Need is based on the need of a large number of customers, or the opinion of a well-informed buyer who represents a big chunk of the first print run. We need to find out what our customers want, and not think for them. Remember,

"I am not my customer."

frank p. jones (frank p. jones), Thursday, 20 February 2003 19:08 (twenty-three years ago)

Remember Michael Jordan's response to 'there is no 'I' in 'team':
'Yes, but there is in 'win''

There is a 'me' in 'team'.

Mr. Diamond (diamond), Thursday, 20 February 2003 19:11 (twenty-three years ago)

from the Onion: There's no "my kid has cancer" in 'team'.

lawrence kansas (lawrence kansas), Thursday, 20 February 2003 19:38 (twenty-three years ago)

I am in the directorate of Skills Development.

jel -- (jel), Thursday, 20 February 2003 19:48 (twenty-three years ago)

My high school's mission statement is: "D.R. students have the knowledge, skills, sensitivity, and social responsibility to be contributing citizens and life long learners."
All students are expected to memorize this so when the school gets accredited next year the people from the state can walk around and ask everyone what the mission statement is.

ejad (daje), Thursday, 20 February 2003 20:00 (twenty-three years ago)

i actually really really like the word (and the concept) of "triage"

mark s (mark s), Thursday, 20 February 2003 20:14 (twenty-three years ago)

er nice bracket, you stood in the wrong place, please

mark s (mark s), Thursday, 20 February 2003 20:15 (twenty-three years ago)

triage is an old school nursing term.

jel -- (jel), Thursday, 20 February 2003 20:18 (twenty-three years ago)

i know: i learnt it from casualty

mark s (mark s), Thursday, 20 February 2003 20:20 (twenty-three years ago)

Oh yeah, I just remembered the management of this local weekly newpspaper I used to work for spent three entire days on a retreat working on a mission statement and basically come up with one that read, like... "We will be all things for all people all the time." Hilarious. Everyone was fired or quit within the next couple years.

Aaron W (Aaron W), Thursday, 20 February 2003 20:22 (twenty-three years ago)

I did this website.

I also have to provide technical support for their webcasts, so I sit through a lot of six-sigma NLP motivational psychology stuff. It amazes me that anyone can listen to it without wanting to laugh out loud.

Andrew Norman, Thursday, 20 February 2003 20:28 (twenty-three years ago)

Surely everyone learnt the word 'triage' from MASH?

This is a newspaper's Web site, but the statement said nothing about providing news or information

One of our senior managers recently gave me a Project Initiation Document (PID) for review. The project is about agreeing and implementing division-wide software standards. This 8 or 10 page document explained lots of things about the project, at great length. There was lots on how well the project would be managed and planned, using a particular project management methodology, and all that. My one substantial criticism was that it entirely failed to say ONE SINGLE WORD about what the project was for and what it was supposed to produce and achieve. This is typical of a lot of things wrong with our department, I think.

We have a divisional slogan. It's either "Turning Information Into Data" or "Turning Data Into Information", presumably whichever one the moron who wrote it thought was good. Obviously we don't do either. UCL as a whole has "Understanding the past, challenging the present, shaping the future" which isn't much better. Our division does have a mission statement as well, but I don't remember it. I think it was basically okay, albeit with plenty of bollocks management speak to obscure what sense was there.

Martin Skidmore (Martin Skidmore), Thursday, 20 February 2003 20:36 (twenty-three years ago)

i learnt it from casualty (which is ace) not mash (which is rub)

mark s (mark s), Thursday, 20 February 2003 20:40 (twenty-three years ago)

Despair.com to thread!

http://www.quartzcity.net/~chris/images/demotivators-motivation.jpg

Chris Barrus (xibalba), Friday, 21 February 2003 04:26 (twenty-three years ago)

hang in there baby!

jess (dubplatestyle), Friday, 21 February 2003 04:58 (twenty-three years ago)

this one's a favorite for small- to mid-sized law firms across the land:

"big firm quality, small firm attention"

which at my old firm, really meant "big firm billables, small firm pay."

i don't work there anymore.

Tad (llamasfur), Friday, 21 February 2003 05:24 (twenty-three years ago)

http://gifs.cc/01dog_bgca3.gif

I been looking really hard but still haven't anything more irritating than an artist with a mission statement.

wutchootawkinboutwillis (wutchootawkinboutwillis), Friday, 21 February 2003 05:59 (twenty-three years ago)

A new annoying phrase I'm hearing a lot is "I'm across that". WTF is wrong with "I'm doing it" or "yes I am aware that this job is here"? Wankers.

Oh, and our sales area mysteriously sprouted these strange signs the other week, hanging from the ceiling. They have acronyms, which is stupid enough - but they are completely unpronounceable, pointless clumps of letters! Like HGRRWFKL. And signs that say "people buy from people they like".

Marketing and sales people scare me. Theyre space aliens, right?

Trayce (trayce), Friday, 21 February 2003 06:07 (twenty-three years ago)

If I have to take the Myers-Briggs one more time I'm really going to lose it.

Once we got to do an even dumber version of it to find out what kind of animal we all were.

My boss loves this stuff.

David Beckhouse (David Beckhouse), Friday, 21 February 2003 06:15 (twenty-three years ago)

http://www.gifs.cc/ball131.GIF Marketing and sales people scare me. Theyre space aliens, right? http://fla.fg-a.com/1_line_misc_12x.gif
They are of this earth but perhaps occupy a lower portion of the food chain than is comfortable for good company.

wutchootawkinboutwillis (wutchootawkinboutwillis), Friday, 21 February 2003 06:21 (twenty-three years ago)

> I did this website. (http://www.le.ac.uk/eg/cqe/)

have you looked at this using mozilla? when you mouseover the images they collapse and are replaced by text. looks most odd.

works fine in ie though 8)

we once did a website complete with complicated CM tool (using powerbuilder) which was very PC specific only to turn up on site to find that, because it was a university, all their machines were either unix or macs. luckily someone had their laptop with them.

we later replaced that tool with a web-based application but the programmers made it so IE6 specific that again you couldn't use anything but a windows pc.

andy

koogs (koogs), Friday, 21 February 2003 09:36 (twenty-three years ago)

> > I did this website. (http://www.le.ac.uk/eg/cqe/)


have you looked at this using mozilla? when you mouseover the images they collapse and are replaced by text. looks most odd.

I have tried not to look at it since I did it. The allegedly snazzy front page was designed by a colleague.


works fine in ie though 8)

As long as the staff at the Centre can see it...

Andrew Norman, Friday, 21 February 2003 09:55 (twenty-three years ago)

OK, I give in Trayce. WTH does HGRRWFKL stand for?

Fred Nerk, Friday, 21 February 2003 12:15 (twenty-three years ago)


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