Marketing - Classic Or Dud?

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Inspired by my getting high-flown about it on an ILM thread. Agent of misery and culture-death, or the oil that keeps culture's engines running?

(I'm going to bed now but I'll post my comments from there here again tomorrow).

Tom, Monday, 12 November 2001 01:00 (twenty-four years ago)

Bill Hicks does a great rant on Marketing. "Anyone here in Marketing, kill yourselves, please".

Ronan, Monday, 12 November 2001 01:00 (twenty-four years ago)

hmm, must look in on ILM. Marketing = dud of all dudness. the very act of it, the people involved in it, nay the IDEA of marketing. it is the enemy of all that is good in the world. am i being ambiguous enough for you?

Alan at home, Monday, 12 November 2001 01:00 (twenty-four years ago)

As far as promotion goes, I think it can be quite interesting. And it allows for some creativity. Where does the evil come in? Is this an anti-Capitalism thang?

bnw, Monday, 12 November 2001 01:00 (twenty-four years ago)

no, cuz "marketing" is just a nicey-nice word for "propaganda" and the Rooskies were trendsetters.

Tracer Hand, Monday, 12 November 2001 01:00 (twenty-four years ago)

Here's what I said on ILM, where the word gets used a lot and nobody ever bothers defining it:

You buy a record - any record, Britney or Aesop Rock or Travis Tritt or whoever. Marketing is a) however you heard of/noticed that record's existence; b) whatever anticipation you might have as to what that record is like. Marketing can be done badly, or crassly, or unethically - in itself it is neither evil nor escapable.

You can substitute almost any noun for "record" and almost any transitive verb for "buy" too.

(So 'classic', then.)

Tom, Monday, 12 November 2001 01:00 (twenty-four years ago)

Doesn't that definition assume that all marketing happens before the "purchase" of a thing Tom? That can't be strictly true, and I don't think that the push for that good first impression is really the aspect that well and truly irks folks. It's all about the back spin and the contrivance of peer pressure (which suceeds because it subsequently becomes real peer pressure) that attemps to influence you long after that initial exposure has taken place. For instance, last year I saw a Gap ad that was boldly pushing what they were flat out declaring to be the next cool thing, (faded jeans jackets or some such) and the slogan was the unbelievably transparent "Be the first". We all *know* what a faded jean jacket is like already don't we? It's no longer even about the actual productt. It's simply about affecting a pose, having a trapping, being correct, being cool. I don't know - I tend to see clear to the fact that there are good products out there despite the marketing, but the marketing itself almost always seems like a major dud.

Kim, Monday, 12 November 2001 01:00 (twenty-four years ago)

Yes marketing has its effect prior to purchase (though repeat purchase is also a factor) - I didn't make a distinction though between first impressions and other impressions, so I'm not quite sure what you're getting at, Kim. Everything that happens prior to the moment of purchase is the domain of marketing. Afterwards marketing continues with the aim of repeat purchase, but now mixed with your actual impression of how good or not the product is (which marketing can't much influence).

You're talking about "seeing good products clearly" but in order to even be aware of the existence of those products you need marketing, whether at a product or category level. The peer pressure sloganeering side of marketing is the side most people think of because it's crude and highly visible, but the question isn't "advertising: classic or dud?".

My basic suggestion for people opposed to the very concept of marketing is to spend as little money as possible on consumer goods. But I think most people opposed to it are actually, like me, opposed to a lot of the crasser, or more intrusive or unethical aspects.

Tom, Monday, 12 November 2001 01:00 (twenty-four years ago)

It almost seems as if you have those two terms in reverse tho Tom. In order for me to know about the existence of the product it need only be advertised in a factual sense. It's the marketing "angle" they take that will attempt to skew my impression of it and will try convince me that I want/need it. Unless it's me that has the two terms reversed. In which case, we probably agree so I'll hush.

Kim, Monday, 12 November 2001 01:00 (twenty-four years ago)

Just for the sake of clarity, I think this would be approximately the same definition my assumptions come from - here

Kim, Monday, 12 November 2001 01:00 (twenty-four years ago)

Like Tom, I am in marketing - doing communications for business-to- business products, rather than consumer goods. The principles are the same though - creating simple, direct messages which communicate excitement about, and desire for a product.

It CAN be fun, creative and challenging, but is also full of handle- turning grunt work. Like anything, it's extremely difficult to do well, but unlike say, aeronautical engineering or intracellular biochemistry, everyone seems to think it's easy.

I have mixed feelings about the worth of Marketing - on one hand I feel it's a pseudo-discipline, full of bullshitters, self-publicists and half-baked theories which go out of fashion every 3 years, on the other hand good marketing maximises the potential of good products, creating wealth and jobs in all sectors - manufacturing, R+D, sales etc.

Alam-at-home - care to expand on your comments?

Dr. C, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

I think most people only think of the products they don't like as being marketed. Yes, Limp Bizkit have a big marketing budget, but so does your favoured national charity.

Kim's idea that marketing which attempts to persuade as well as make aware is bad marketing is closer to what a lot of people feel. But persuasion comes with language, to some extent - would you prefer an entirely factual catalogue of records, say, (artist-title-label- release no.) or one with some kind of description? There's also often a patrician element to this argument - 'I can spot when I am being marketed to and judge on the product, but these poor kids cannot'.

Dr C is right about the bullshit-ridden industry and it is full of wankers. I'm in market research, rather than marketing - and market research has a lot of vile aspects.

Tom, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

I'm in marketing and I don't like it. I get very guilty. As a matter of fact, I'm involved in a publicity film for some godforsaken new property development. I've been roped in to deliver the voice-over, today: one of those: 'well, you don't have to, Will, but we'd really appreciate it' - i.e. a veiled threat. It's HORRIBLE. I had to write the copy and writing copy sucks Satan's own juices. Its dead cheesy and you have to throw in cockfarming phrases like 'urban cred'. So I spend all day doing as little work as possible and as much ILx as possible. If you can't fight against them, then do as little as you can for them, that's what I say.

That's why I'm training to be a TEFL teacher.

Will, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

I LOVE writing copy for precisely this reason! You can make it as absurd as possible and it still gets approved!

Tom, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Marketing can't really persuade or change minds. Instead what happens is that campaigns tap into existing aspirations and needs (real or perceived - no difference) and reinforce and build upon them. Know your target audience, understand how they think and make damn sure you know how to reach them.

Most advertising is simply about awareness - first and foremost to remind the target customer that Gap or BMW or Nike are still around, doing what they do. If you're already even slightly interested you may read the ad copy or look at the graphics more closely - research shows that most people have to see the ad 3 or 4 times at least before they do that. The ad copy/design should convey a simple message which creates the desire to find out more. There should be an obvious path to finding out more (in the store, pick up the phone, reply card etc etc). Then what you see has to substantiate the claim made in the awareness campaign. If it doesn't the product dies. If it does - then other elements of the marketing process come in.

When people claim they can spot when they're being marketed to, they're partly right, but only in the sense that they're always being marketed to - how else would they know about a product? When they claim that they can see through the marketing to the product, they're ALWAYS wrong unless they've tried the product already - most times all you know about a product is what the marketing tells you. For some products there's nothing else to know - Coca-Cola is ALL brand.

Dr. C, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

I think its because it pours self-esteem and human worth into mere consumer decisions. The underlying pulse beneath all marketing communiciation is: 'you're not worth shit until you buy this' : which can hardly add to the sum total of human happiness, can it?

Will, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Expanding on my comments. sorry i was being a tad flippant, i was a bit tipsy and not in the mood for real debate as such. but to keep it going, it is important to get at the definition. in the company i work for, what Tom mentions above is called "sales assistance", there is a separate dept for marketing. truth is marketing covers an enormous range of activities which is quite difficult to pin down.

The activities that i particularly detest in creating awareness of things/brands/services are ones that intrude on public space -- the dull hatred of bill boards at base, and the sponsorship of educational resources. And on a more Naomi Klein tip, the whole phenomenon of arrested development, where marketing hijacks grass- roots culture for its own unrelated purposes, is something i'm particularly unhappy about.

You must also remember i am deeply hypocritical. i have worked for a direct-marketing publisher and been commissioned by a small company that directs corporate money into manufacturing school resources.

Alan Trewartha, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

The thing about the "your not worth shit unless you buy this" line is that a lot of people feel shit anyway, which is why this is such a successful method. What may not have been looked into properly however is how many times that the line is true. ie Have people bought the product and felt better. Transitory way yes, long term - possibly.

I like being marketed at because it makes me feel loved. You are in a loving perfession Will, feel better about it. (And teaching people English, so that they can then be marketed at in a different language - dud).

Pete, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Will - first off I'm not convinced that it doesn't increase the sum total of human happiness. Secondly this is absurdly reductive - most consumer-goods marketing describes the benefits of buying this, not the negative consequences of not doing so. Thirdly, consumer-goods marketing is a large subset of marketing, not the total: see charity example above. Anyone who came to these boards through Freaky Trigger, for instance, was marketed to.

Tom, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

I like adverts, thet are nice to look at. I've never been convinced of marketings overwhelming power.

james, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

there's a means and ends confusion going on here. Tom is defending the ends (seeking out and fulfilling a need) where it is the means that are being attacked. i'm repeating myself now -- there are lots of marketing activities, and with little to regulate what you can and can't do (prescriptively/legally), there's a lot of stuff that gen- pub think shouldn't be done (morally).

Alan Trewartha, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Not really, Alan. I'm mostly defending the concept - the ends I think are slightly vague and self-serving and many of the means are as you say immensely dubious. But I've noticed a blanket dismissal of 'marketing' as if it were all one thing and also an assumption on the part of those making it that they are high-mindedly immune, so I thought making the discussion as general as possible would be the best route.

Tom, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Basically it's like art (which a lot of people see as its opposite) - there is good art and there is bad art. Some people like to say "that's not art" when they mean "that's not good art" because they think art must be good. If you think marketing must be bad then clearly you will define the bad parts of marketing as "marketing" and other marketing things as something else. But really it just is.

Tom, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

i'd go along with that. (grr, you and your reasonableness.) not sure what you mean by the concept of marketing as opposed to it's purpose/end.

Alan Trewartha, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Yeah, OK Tom, ranter McKenzie came thundering to the fore before I really thought about it. Let me modify and specify. I think some Marketing sets up a way of life that is continually unattainable. If anyone felt they had attained it, they wouldn't buy so much stuff. And one of the major issues I have with Marketing (advertising specifically) is the way it uses sexuality and sexual attractiveness to keep this trap of continual desire going. This applies to men and women. The semi-naked woman draped over a car, hi-fi, etc, or the guy in his car, implicitly prioritises the possession as the key measurement of sexual attractiveness, and then people feel bad when they buy the product and then still don't get the guy, girl, or the lifestyle promised.

I take your point about charity marketing, however. When I did the posters for LIUSA, I used ideas I had read in Creative Review, which writes intelligently on mass communications. I think its more about the motive behind the tools, not the tools themselves.

Will, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

What I hate about marketing is, in the vast majority of cases, the utter contempt that the marketers feel for the consumers, or the staggering amount of condescension involved in deciding how to sell things to them. And while there are a few real whizzes out there who have fun with the job and make it fun for the consumer, I know marketing departments are a kind of holding tank for former B students.

suzy, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Marketing itself = not as 'bad' as the ridiculous myths people delude themselves with to convince themselves it's nothing to do with THEIR choices, i.e. most of the 'soft sciences' inc. 'culture'

dave q, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

I like Suzy's point. But then, with adverts like PC World and DFS doing well by all accounts, people tend to lock into the 'lowest common denominator' thing.

Will, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Suzy's point is good - the problem is that the attitudes she's talking about are shared by a lot of 'anti-marketing' people. The assumption behind both stances is that 'the consumer' is an infinitely malleable being. This isn't true and smarter marketing people understand that - the No-Logo and Pro-Logo types talk about marketing as if it was religion; in actuality it's closer to wrestling - the awareness of the fix, and your relationship to the fix, is what's really driving it.

Tom, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

While I don't believe the consumer is an 'infinitely malleable being', I think we all went through a phase where you HAD to have the right clothes, or the right trainers, or whatever. It was really, really bad in my school and my local area, and when you're brought up with that and confront it on a day-to-day basis from the vast majority, you have to be wary and a little scared of the people who create 'long term need' (not even 'desire', 'long term *need*').

Will, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

**What I hate about marketing is, in the vast majority of cases, the utter contempt that the marketers feel for the consumers, or the staggering amount of condescension involved in deciding how to sell things to them**

Often this is due to resentment at being categorized. The thought that your choices are PREDICTABLE is insulting to many. Most of us like to think that we're ruthlessly good at searching out the BEST literature, clothes, music etc. This is of course, crap!

Marketing categorizes people according to a variety of means - income, education, where you live, what you already own, aspirations etc..Many people feel that they're somehow above that and that even attempting to put them into any kind of category is insulting and condescending. We all like to feel we're an individual -and while, of course each one of us IS, Marketing WORKS without needing to recognize this. Whether you like it or not you're predictable! Personally I couldn't care less - I conform to various predictive stereotypes of a late 30's white, middle class professional male. So what?

Dr. C, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

2 ways of thinking about marketing:

1) The most pernicious influence of marketing, in cultural terms, happens when it defines the product. Culture by market research, giving people what (we) think (we) want – the same old films, pop groups, magazines etc etc continue to be commissioned because expensive research indicates this is what (we) want. It’s an abdication of responsibility, a failure to go on one’s nerve. As (we) all know, the most exciting moments in culture are when (we) are given something (we) didn’t know we wanted. Market research wouldn’t have created a Presley or a Punk. It may have helped create a Britney, but I’m not sure what the implications of this are…

2) In his book, A Year With a Swollen Head (copyright M Sinker), Brian Eno talks about the distinction between the artwork and the ‘frame’. In the largest sense, the frame refers to everything beyond the actual sound of record, or the reel of film. So in pop these things such as: the sleeve, the video, the clothes the performers wear, the interviews, the intertexts... all are ways of considering the cultural placement of the product. It’s a way of thinking about how your product will appear in the larger marketplace, and so is a form of marketing. This can lead to self- conciousness, but in general that’s a good thing.

Edna Welthorpe, Mrs, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

The thing is though Will that consumer-goods marketing did not create teenage behaviour patterns - it discovered, then exploited them, and I do think there should be a lot stricter codes of conduct for advertisers and direct marketers dealing with the under-16s, certainly. But the same techniques that are used to market conformity are used to influence non-conformity, and most of you would apparently agree that non-conformity is a good thing.

Tom, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Edna: the branch of market research you're looking for here is 'new product development'. MR could easily have created a Presley and probably a Punk. Also most respondents will say that what they want is to be surprised - corporations are aware of this, it's not marketing's fault that they find it hard to act on. You are onto something, sort of - the basic problem in MR is that the desires reported to clients are filtered too often through what the client wants to hear, not what the respondents actually tell them.

Tom, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

If non-conformity is possible..? I suppose how you define it. We all have to subscribe to the system of consumerism, regardless of whether what you buy is 'conformist' (Nike, Reebok etc) or 'non-conformist' (local shops, markets, home-made goods) Of course, these connections I'm making are debatable in themselves. I suppose we all have to make decisions within the system to try and make it more responsible and humane, that's why I *try* and research companies before I buy things. I certainly wouldn't try and alter the late-capitalist system at ground-roots level because I'm not convinced Anarchy or Communism are viable alternatives, and these political systems obviously subscribe to dodgy 'marketing' practices themselves...

Sorry, waffling again. If anyone could pick up on any aspect of this and develop it I'd be grateful! This is a good thread, this. I'm enjoying it immensely.

Will, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

one of the things which PISSES ME OFF is that as a general rule "the left", having decided that "marketing = evil", has concluded, i spose logically, that it is no longer important to write well, or to study rhetoric, or to be actually any GOOD at persuading: or to worry ever that it may itself be responsible for its message getting buried. The content = good => we won the argument (even tho everyone voted for our opponent) = complete mentalism. Yet "the left" spends a awful lot of time whining that its opponents are cynical-cheaty-dishonest for actually caring abt same.

mark s, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Marketing enables people to have communities pre-built for them, saves them from having to arrive at their own conclusions about what they stand for.

dave q, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

this is the point of "art" generally, surely?

(hence marketing = "art" generally haha)

mark s, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Your apparent faith in the separability of the individual's decision- making process and the influence of their surroundings is curious, DQ.

Tom, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Well, the marketing of CULTURE and the marketing of PRODUCTS cannot be handled the same way, although cultural objects = products. I actually like market research because you can ask people to tell you what they want, but hate it because if it is 'other, please explain' on the form it always gets discarded as 'not relevant'.

And possibly marketing also drives me mad because in the vast majority of cases I could do the job much better than people than people paid to do it. But then I feel this way about most things except music.

suzy, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

oh god, has anyone here ever observed a focus group *gasp*. one of the most maddening experiences of my life was going to a short series of these.

Alan Trewartha, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Mass culture is close enough to mass production to mean that most of the same MR techniques could be used. For high culture you'd need a heavy emphasis on qualitative research and a very carefully constructed sample frame but there's no reason you couldn't use MR there too.

Tom, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

I think if we are not careful we will end up with the argument that marketing=everything. Whilst it is useful to look at the malleability of the concept it might also be useful to enter into some sematic ground rules. Can we say that marketing is anything a manufacturer consciously does to help sell the product beyond making the product itself. By product we may mean a physical thing (ie a trainer) or something as slippery as a concept (the idea of charity).

Whilst I agree that the "must have" effect within peer groups is beneficial to the sales of a product and often helped into being by direct marketing, it is in the end uncontrollable by the instigator and therefore out of bounds to be called marketing. Feeding into and harnessing public opinion can be marketing, but public opinion itself is not. Is there a difference between someone drinking a can of soft drink in a movie chosen by the actor because he likes it and in the script he drinks a soft drink, and product placement of a can of Pepsi. Certainly there is a difference in intent, is there a difference in effect. (Indeed marketing may well be one of the reasons why the actor picked said drink in the first place. But taste is also a reason and taste is part of the product and hence not marketing).

Pete, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Cultural Studies = market research to effect the high-cultification of mass culture

mark s, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

I think "manufacturer" is too limiting. Also marketing can be indirectly intentional - most owners of brands seeking underground appeal are looking for word-of-mouth effects, this is still marketing even though it is not neccessarily paid-for marketing.

Tom, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Taste as part of product - yes undoubtedly. But marketing can and does affect directionally our response to the thing-in-itself. If the marketing of the product emphasises taste then our response to the taste - positive or negative - may well be stronger. There is a difference between the object and the frame but the borders are fuzzy.

Tom, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

I used to recruit focus groups for this company when I worked in a market research call centre and they twigged that I could find them some style leaders due to 'real' job. So I'd just ring up all my friends and say 'booze, sandwiches, £20, taxi home, are you in?' and they'd stroll in happily to say that whatever the stuff was (alcopops) had to be total bunkum. And I got £20 for supplying each ABC1 bod through the door. Or we'd go down to the Good Mixer and get people to come in. It was great fun.

suzy, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

This is the problem with focus groups. Great in theory, shockingly corrupt in at least half of practise. At least with a phone poll you can be pretty sure that nobody you're employing has a thousand mates.

Tom, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

'separability of the individual's decision- making process and the influence of their surroundings' - a function of what proportion of somebody's 'identity' is the result of external marketing decisions

dave q, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

That's what They want you to think, yes.

Tom, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Go from manufacturer to creator then? With regards to indirect marketing I have no problem with it as a form of marketing (same with viral marketing) as it still fits the stated aim. It is being done - via indirect means - to sell the product. However if I say to you that I really like Dr Pepper that is no longer marketing. I am not being paid to market it, I have no vested interesting in telling you how much I like. The reason why I like is certainly affected by marketing, but my expressing a preference am under no direction of the company in question.

Equally I can say I rather like Kit Kats, but refuse to buy them because they are made by Nestle, about whose breaking of the WHO code with regards to the supply of baby milk powder in the developing world.

Pete, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

not finishing sentence = good or bad cliffhanger strategy?

mark s, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

Actually, Tom, the people I picked did fit the spec but by the time the questionnaires and materials got to me I could work out pretty easily what was required and exactly what the result was going to be. I just got them characters. I also used to serve the sandwiches and beer at the group suites and listen to the pillocks in the observation room, one of which was Marcelle D'Argy Smith, then-editor of Cosmo, wailing about how the Watford lumpenproles in the NatMags group were not her readers. Cue thought bubble above my head spelling out, 'yes they are, you silly neurotic bitch.'

suzy, Tuesday, 13 November 2001 01:00 (twenty-four years ago)

thirteen years pass...

Passive-aggressive mind games no one else even knows about: as marketing strategies go, not very successful.

clemenza, Monday, 9 March 2015 00:57 (eleven years ago)

ten years pass...

They gentrified the tinfoil hat. pic.twitter.com/96t8LFVk3U

— Klara (@klara_sjo) January 6, 2026

calzino, Wednesday, 7 January 2026 07:49 (five months ago)


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