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First off, let me say that I've been a Mac user for years. But lately I've been incredibly disappointed with their service.

I won't bore you with a number of issues with tech support from both Apple Stores and the telephone support during a recent Xserv purchase for my company.

Now I have an iPod issue. I've had the iPod for eight months & the LCD screen suddenly stopped working. I brought it into my local Mac reseller & they thought they could put a new LCD screen in. Turns out they didn't have a 4th generation screen. So they charged me $25 to waste my time.

So they tell me to go online & register to send it in to Mac for repair. The online site leads me through about 15 pages before it tells me "can't verify serial number". I try again. No luck.

The site gives me a number to call for tech support. I ended up speaking to a woman who could speak very little english, but I beared with it. She told me my warranty was expired, that it was a six-month warranty (which is bullshit) and tried to sell me a two-year Apple Care plan. I said no, the warranty is one year and I didn't want Apple Care.

So then she tells me, yes, it's a one-year plan for online support, not for phone support. I didn't see anything about that in the warranty, and I told her the only reason I was calling was because the website didn't work. So she told me she could have it sent in for repair, but it would cost $30 for shipping & handling. I said that was fine. She again went into sales pitch about Apple Care which I said I had no interest in.

She then put me on hold for 10 more minutes (after originally being on hold twice that long) to "check" something. She then started to process the claim & told me a box would be sent to my house in 48 hours & I gave her my address. She then said she was having an issue with the serial number in the computer & that she would have to get back to me and hung up. She never took my phone number.

I then called back to try to speak with someone slightly more competent, waited another 15 minutes & some jackass picks up the phone doing the "pinched-nose-nasal-voice" thing---"Hello, this is Robert, can I start with your first name". I answered him and even spelled it out. His answer--"Hello, this is Robert, can I start with your first name". I repeated it, thinking he might not have heard me. Again he says -"Hello, this is Robert, can I start with your first name". So this time I just hung up on the fucking smart-ass.

So now the wait to see if I ever get the package. Sorry for the rant, but I don't know what the hell is going on with that company & I'm about ready to make "switch" back to PC.

jay blanchard (jay blanchard), Friday, 4 March 2005 22:01 (thirteen years ago) Permalink



IRATE MAMA (Dan Perry), Friday, 4 March 2005 22:05 (thirteen years ago) Permalink

ha ha ha!

The Argunaut (sexyDancer), Friday, 4 March 2005 22:06 (thirteen years ago) Permalink

Gwyn named her kid Apple?

Aaron A., Friday, 4 March 2005 22:07 (thirteen years ago) Permalink

I had just as bad customer service when I called about an issue with my ipod. Plus, as Tom had ranted about on another thread, i found their OS has been going downhill over the last few years. I've been using Mac for about 7 years now and am starting to get really sick of their bullshit. To this day thinking about the awful customer "support" i endured last year makes me so angry i want to sucker punch the next apple employee I see.

Thermo Thinwall (Thermo Thinwall), Friday, 4 March 2005 22:09 (thirteen years ago) Permalink


cutty (mcutt), Friday, 4 March 2005 22:11 (thirteen years ago) Permalink

pc companies aren't better tho. getting my hp fixed last fall was a nightmore.

hstencil (hstencil), Friday, 4 March 2005 22:11 (thirteen years ago) Permalink

Gwyn named her kid Apple?

All too true.

Ned Raggett (Ned), Friday, 4 March 2005 22:11 (thirteen years ago) Permalink

calling ILX for tech support works like a charm. :)

The Argunaut (sexyDancer), Friday, 4 March 2005 22:12 (thirteen years ago) Permalink

The OS keeps getting better and better and they fixed our iBook well out of warranty for free, although my brother had some issues getting an LCD panel replaced. I've heard some tales of woe on the support front though. The OS is the best desktop OS by far, though.

Ed (dali), Friday, 4 March 2005 22:15 (thirteen years ago) Permalink

haha i've decided that my next computer (which i have to buy this year) will be a mac because the few times i've dealt with apple tech support they've been nothing but helpful and responsive, which is way more than i can say for the no-name-pc-manufacturer jerkwads i'm dealing with right now.

jbr (Jody Beth Rosen), Friday, 4 March 2005 22:31 (thirteen years ago) Permalink

xypost: why don't you have any interest in Apple Care? it seems to be what you need.

The Argunaut (sexyDancer), Friday, 4 March 2005 22:35 (thirteen years ago) Permalink

Maybe he doesn't have $60 to spare?

Fish fingers all in a line (kenan), Friday, 4 March 2005 22:40 (thirteen years ago) Permalink

good, smart jody

adam.r.l. (nordicskilla), Friday, 4 March 2005 22:41 (thirteen years ago) Permalink

I sometimes wonder how Apple make any profit at all. For every computer they sell you, they seem to end up paying for two. The iBook Ed mentions used to be mine, and I was ready to throw it out because half of it wasn't working. It was also outside its guarantee period. But Ed and Suzy managed to get Apple to replace CD drive, keyboard, screen...

Apple replaced my new iBook's motherboard while I was in Japan. That's hundreds of dollars worth, at no charge to me. Of course, it shouldn't have failed within six months in the first place...

Momus (Momus), Friday, 4 March 2005 22:41 (thirteen years ago) Permalink

i also immediately thought of gwentyh paltrow's child. how sad.

Miss Misery (thatgirl), Friday, 4 March 2005 22:42 (thirteen years ago) Permalink

It's like they say, Love the product, hate the service.

ffirehorse (firehorse), Friday, 4 March 2005 22:42 (thirteen years ago) Permalink

how much for ibook battery, 3-4 years old?

adam.r.l. (nordicskilla), Friday, 4 March 2005 22:42 (thirteen years ago) Permalink

I sometimes wonder how Apple make any profit at all.

That's why they charge you double upfront!

Spencer Chow (spencermfi), Friday, 4 March 2005 22:43 (thirteen years ago) Permalink

Best decision I made computer wise was to buy my powerbook at John Lewis .: free two year extended warranty. Extended warranties/apple care are well worth it where laptops are concerned.

Ed (dali), Friday, 4 March 2005 22:43 (thirteen years ago) Permalink

there's always the radio
*makes 'what me worry' gesture*

The Argunaut (sexyDancer), Friday, 4 March 2005 22:44 (thirteen years ago) Permalink

xypost: why don't you have any interest in Apple Care? it seems to be what you need.

Because I don't believe in a company making you pay for a warantee that should be offered for free upfront. I was under the impression that a one-year warantee meant that if something goes wrong in the first year, they actually fix the thing, not put you on the phone with several douchebags who are trying to sell you additional warantees.

Shit, when the first warantee doesn't seem to work, why would I want to buy another one?

jay blanchard (jay blanchard), Friday, 4 March 2005 23:53 (thirteen years ago) Permalink

I had problems with the Apple Store when I tried to order my iPod from them, but when I cancelled the order, they were very good about it. My iBook had one of the faulty logic boards, and they replaced it several times for free, in addition to doing some repairs which were apparently not supposed to be free. So I'm content with them.

But it does sound like you have a problem with your serial number, Jay.

Casuistry (Chris P), Saturday, 5 March 2005 00:00 (thirteen years ago) Permalink

his problem with the serial number is that he probably never registered the durned thing.

cutty (mcutt), Saturday, 5 March 2005 00:06 (thirteen years ago) Permalink

i also had a problem with entering my ipod's serial number on the website. but what happened to me was that i bought a "pre-owned" ipod from the apple store and when the original owner returned it the store, that serial number apparently got, um, voided or something. no matter; i went back to the apple store and the genius bar genius was happy to solve my problem.

jbr (Jody Beth Rosen), Saturday, 5 March 2005 00:16 (thirteen years ago) Permalink

there's nothing more retarded i can think of, business-wise, than how the genius bar was closed for like 2 weeks before christmas this past year. good job, jobs! way to alienate your clientele!

tho when i was waiting there, i did see todd oldham.

hstencil (hstencil), Saturday, 5 March 2005 00:20 (thirteen years ago) Permalink

yeah, the genius bar in Seattle closed during Christmas shopping mayhem. Major bummer. I have had nothing but good luck to this point with Apple. They've sent me 3 replacement remotes for my iPod, all at no cost to me, without me proving my others were damaged. Simple online form. Apple Care is essential for any Apple purchase. They recently replaced my iPod with a new one in about 20 minutes time at the Genius bar. Neither the remotes or iPod should have busted in the first place, but they did replace them with ease and very little questioning.

biznotic, Saturday, 5 March 2005 02:10 (thirteen years ago) Permalink

ed OTM, about john lewis's one year warranty extension.

RJG (RJG), Saturday, 5 March 2005 02:36 (thirteen years ago) Permalink

All apple products have a one year warranty and 90 day tech support, pretty standard in the computer industry. You want more, pay for more.

Ed (dali), Saturday, 5 March 2005 06:51 (thirteen years ago) Permalink

I have gotten to the point where I just equate Apple with Audi and Volkswagen, great product, love it when it works, when it breaks, fuck yourself.

TOMBOT, Saturday, 5 March 2005 20:08 (thirteen years ago) Permalink

Try getting your $300 back after paying for a repair they are now refunding everyone for (ibook logic board). Grrr. It pisses me off because at the time of my problems, they acted as if I was the only person encountering such difficulties, in spite of my reading otherwise on the internets. They are now claiming the repair that took them two tries to fix is not in their records.

amandasc, Saturday, 5 March 2005 20:38 (thirteen years ago) Permalink

Most American PC manufacturers include 1 year of tech support.

Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (thirteen years ago) Permalink

As a volkswagen driver with a dodgy fuel pump I feel that analogy.

Ed (dali), Saturday, 5 March 2005 22:21 (thirteen years ago) Permalink

I've been using APPLE computers since 1985 and have never had a problem.

Orbit (Orbit), Sunday, 6 March 2005 21:02 (thirteen years ago) Permalink

Exactly what Orbit said. And what Ed said regarding OSX--it's by far the best desktop OS, and nothing comes close.

My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.

I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.

don weiner, Sunday, 6 March 2005 23:22 (thirteen years ago) Permalink

whoever has been using Apples since whenever and loves it can eat a dick.

the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.

I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.

Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS

TOMBOT, Monday, 14 March 2005 17:18 (thirteen years ago) Permalink

Oh weird that post got completely chopped in half.


TOMBOT, Monday, 14 March 2005 17:21 (thirteen years ago) Permalink

Fuck it.
Keeps mistaking the rest of my post for an HTML statement. Now it's lost to the ether. All computers are stupid and worthless, except that old LC & Quadra we had running 6.0.7 - 7.7, those were pretty stable builds as I recall.

My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.

TOMBOT, Monday, 14 March 2005 17:25 (thirteen years ago) Permalink


TOMBOT, Monday, 14 March 2005 17:49 (thirteen years ago) Permalink

In case anyone is wondering what this is all about, I have had "issues" with my laptop since purchasing it (A YEAR AGO, THINGS THAT COST $2000 SHOULDN'T DIE IN A YEAR), mainly that if I put it to sleep via either apple menu->sleep or by shutting the cover, I've got no better than a 50-50 chance the fucker will wake up again.

Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.

What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.

What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?

Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?

Allyzay, Monday, 14 March 2005 17:59 (thirteen years ago) Permalink

As an aside, I noted that my computer was purchased a year ago, actually a year and 3 weeks, making it out of warranty now. Every. Single. Computer. I. Have. Ever. Owned.* Has. Done. This. Do they design computers to die at warranty, in general? Because it is not just me who has reported this ridiculous situation going on, and I'm starting to think that if this is going to be the case, wasting my money on a pricey computer with only a single year warranty is not worth the hassle, since all other brands have 3-4 year standard warranties, so at least I'll get 3 years out of it, instead of 1, before this message will self-destruct.

*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.

I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.

Allyzay, Monday, 14 March 2005 18:02 (thirteen years ago) Permalink

although the best customer service story I have ever been witness to was in an Apple store, when our friend J0sh had a bunch of seemingly sensible questions about using X type of Mac as a server, they made sense to the rest of us, and the sales guy just blurted at him "YOU DON'T EVEN KNOW WHAT YOU'RE TALKING ABOUT"

And then kind of ran away????

That was pretty funny.

Allyzay, Monday, 14 March 2005 18:10 (thirteen years ago) Permalink

I have a friend who just got a job repairing computers at Tekserve. He just started last week so I'm leery about hitting him up for favors, but the hitting up will be happening, oh yes it will. I would be happy to serve as an intermediate hitter-upper for your computer, Ally.

Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (thirteen years ago) Permalink

I used to get the sleeping-no-wakey-wakey problem when I was using the last Photoshop build (pre-CS or whatever the newest is called) fairly heavily, but it fixed itself at some point. I have no idea what was going on or how/why it stopped happening.

milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (thirteen years ago) Permalink

we just set up a netgear router modem! YfriggingAfriggingY!

nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (thirteen years ago) Permalink

I am looking over the system 7 window I posted up above and trying to figure out what they've improved since then! Help!

TOMBOT, Monday, 14 March 2005 18:47 (thirteen years ago) Permalink

The graphics. If you have to ask, you're obv. a Windows person.

sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (thirteen years ago) Permalink


RJG (RJG), Monday, 14 March 2005 18:50 (thirteen years ago) Permalink

I find Android a lot easier/quicker to use

you can get a Motorola for cheap to see if it's something you like

niels, Monday, 9 April 2018 16:33 (one month ago) Permalink

anyone else got an iPhone with a broken charger

mine will charge but you have to jostle the charger in just the right way and somehow delicately set it down at the exact angle to keep it in place. it's really obnoxious. of course, I can't really connect to my PC at all this way.

afraid it's gonna cost $5000 to fix

frogbs, Monday, 9 April 2018 16:35 (one month ago) Permalink

have you tried compressed air? there's often some pretty exciting lint in iPhone ports in my experience.

๐” ๐”ž๐”ข๐”จ (caek), Monday, 9 April 2018 16:42 (one month ago) Permalink

Compressed air won't work. You have to take a tooth pick to the port and pick out all the lint that's gradually accumulated in there over the last year. And I mean really scrape at it. You'll be surprised how much fuzz comes out. That's what's interfering with the charger connection.

Evan R, Monday, 9 April 2018 16:43 (one month ago) Permalink

compressed air might work! and it's fun. toothpicks are fun too. basically you're going to have a really satisfying five minutes with your phone. don't use a metal implement though.

๐” ๐”ž๐”ข๐”จ (caek), Monday, 9 April 2018 16:46 (one month ago) Permalink

lol it is very fun. I used a metal thingy (a seam ripper) and it worked great

Evan R, Monday, 9 April 2018 16:50 (one month ago) Permalink

i used needle nose tweezers and my phone immediately powered down like i'd just shorted two pins that shouldn't be shorted.

๐” ๐”ž๐”ข๐”จ (caek), Monday, 9 April 2018 16:53 (one month ago) Permalink

I had to replace the charging port on my previous iphone; cost about $70 from a local independent shop. The headphone jack was part of the same module; both jacks were flaky on my phone.

Lee626, Tuesday, 10 April 2018 09:08 (one month ago) Permalink

i use bamboo toothpicks because the regular compressed sawdust toothpicks aren't strong enough. caek otm about the gnarly lint though

้พœ, Tuesday, 10 April 2018 12:11 (one month ago) Permalink

anyone who has migrated to android or whatever and is happy with it?

did it last year, never looked back.

i just need phone, internet, music and a company that isn't going to fuck my shit up on a regular basis

samsung have not fucked up my shit yet. their music player isn't the best - neither was the iphone app iirc - but it's functional, other options may be available but i've never bothered to investigate (99% of my listening is via spotify).

lana del boy (ledge), Tuesday, 10 April 2018 12:36 (one month ago) Permalink

How come itโ€™s so hard to make good devices in 2018?

Mordy, Tuesday, 10 April 2018 12:50 (one month ago) Permalink

Androids are a different adventure, but at least I feel more like part of the world now than locked inside someone's - forgive me, I hate this phrase too - "walled garden".

pplains, Tuesday, 10 April 2018 13:04 (one month ago) Permalink

Just to be able to hook up my phone via USB and drag photos out of my DCIM folder without having to go through a whole separate shitty app like Photos or iTunes is a breath of fresh air.

pplains, Tuesday, 10 April 2018 13:05 (one month ago) Permalink

I have never had any mobile phone other than iphone, and I have only ever dragged photos directly out of the DCIM folders.

just noticed tears shaped like florida. (sic), Tuesday, 10 April 2018 17:41 (one month ago) Permalink

i have an iPhone SE. i hate how when you run low on space it tells you the top of the settings menu with a little helpful button but clicking on it only brings you to a wizard to sign up for the cloud. there's an option to clear out recently removed files that would be super convenient to have for that one button fix but instead i have to drill down into several menus for that. no doubt this is designed this way on purpose.

Hazy Maze Cave (Adam Bruneau), Tuesday, 10 April 2018 18:03 (one month ago) Permalink

I have never had any mobile phone other than iphone, and I have only ever dragged photos directly out of the DCIM folders.

Do you use a third-party app? It's not like the phone appears as a drive on your desktop when you plug it in.

pplains, Tuesday, 10 April 2018 19:11 (one month ago) Permalink

pplains, if I plug my iPhone into my work PC running Windows 10, the phone asks if I want to grant the computer access to Photos/Videos and it shows up as a device with a DCIM folder

alvin noto (mh), Tuesday, 10 April 2018 19:15 (one month ago) Permalink

I am getting an iphone SE - only 110$ refurbished which is the only way I would buy an iphone - mostly I want that damn good camera

Rabbit Control (Latham Green), Tuesday, 10 April 2018 19:22 (one month ago) Permalink

PC running Windows 10

THAT'S the difference.


pplains, Tuesday, 10 April 2018 19:26 (one month ago) Permalink

i still have a windows phone.
last man standing.

mark e, Tuesday, 10 April 2018 19:33 (one month ago) Permalink

haha You are a rare breed indeed! I honor you

Rabbit Control (Latham Green), Tuesday, 10 April 2018 19:36 (one month ago) Permalink

must be nice to be able to use Windows 10 start menu

Hazy Maze Cave (Adam Bruneau), Tuesday, 10 April 2018 19:47 (one month ago) Permalink

it's pretty decent tbh. I have tiles turned off, though

alvin noto (mh), Tuesday, 10 April 2018 19:49 (one month ago) Permalink

i genuinely love the simple groove between my w10 laptop and windows phone.
no problems at all.
other than there are no add on apps available.
phone/txt/camera/music/twitter : i am good.
the more i read threads like this the more i hug my phone.
and yes, i am aware that even MS have dumped the tech.
as i said, last man standing.
re tiles : always switch off both on phone and W10.
basic fight club rule.

mark e, Tuesday, 10 April 2018 19:51 (one month ago) Permalink

I still really think my current phone is the best phone-shaped little computer I have owned

I also find it useless or fiddly to organize a myriad of apps past the home screen, which means I find apps half the time by using search. Which is fine, until I have to click on the icon to uninstall it or w/e and it's unfindable

alvin noto (mh), Tuesday, 10 April 2018 19:53 (one month ago) Permalink

I really want to order the red 8 even though I already have a 7 plus...just love the color

calstars, Tuesday, 10 April 2018 19:54 (one month ago) Permalink

Do you use a third-party app? It's not like the phone appears as a drive on your desktop when you plug it in.

yeah, it always has appeared as an external drive on Windows.

า‰ (sic), Tuesday, 10 April 2018 20:16 (one month ago) Permalink

Take it to the I LOVE MICROSOFT thread.

pplains, Wednesday, 11 April 2018 00:21 (one month ago) Permalink

Just use Dropbox. Drag and drop photos there and access them on your phone or the web.

dan selzer, Wednesday, 11 April 2018 01:14 (one month ago) Permalink

Xpost lol
This is a hate Apple thread

calstars, Wednesday, 11 April 2018 01:31 (one month ago) Permalink

I hate Apple's OS so I use Windows.

า‰ (sic), Wednesday, 11 April 2018 01:50 (one month ago) Permalink

iPhone : Windows
Android : macOS


pplains, Wednesday, 11 April 2018 02:44 (one month ago) Permalink

Just use Dropbox. Drag and drop photos there and access them on your phone or the web.

โ€• dan selzer, Tuesday, April 10, 2018 9:14 PM (yesterday) Bookmark Flag Post Permalink

Dropbox for iOS is the devil IME. It quietly reserves more and more storage for itself until you realize your phone is almost maxed out, and the only way to clear its cache is to delete and reinstall the app. I had it swell to 15GB over the course of two days for no damn reason at all

when worlds collide I'll see you again (Jon not Jon), Wednesday, 11 April 2018 16:27 (one month ago) Permalink

compressed air might work! and it's fun. toothpicks are fun too. basically you're going to have a really satisfying five minutes with your phone. don't use a metal implement though.

it did!! a small speck of dust flew out and suddenly charging worked again. this incredible, magnificent, expensive device, nearly completely ruined by nature's most basic element.

frogbs, Wednesday, 11 April 2018 16:39 (one month ago) Permalink

just dunk it in the sink to rinse it all out :)

alvin noto (mh), Wednesday, 11 April 2018 16:40 (one month ago) Permalink

i had completely forgotten that it existed tbh

๐” ๐”ž๐”ข๐”จ (caek), Thursday, 12 April 2018 17:34 (one month ago) Permalink

Apple weirdly manages to maintain the glow of a company that always succeeds in spite of a long history of failed and disappointing products. I don't think Apple TV is a huge success either compared to Roku and amazon and google's products.

Fedora Dostoyevsky (man alive), Thursday, 12 April 2018 17:42 (one month ago) Permalink

yeah, it's alarming, to be honest. Apple was angling to run the home entertainment department a few years ago and it hasn't succeeded at all. Gonna be interesting to see how its huge investment in content plays out, given that it'll be for platforms that aren't widely used. It's next chance at a game-changing breakthrough is probably self-driving cars.

Evan R, Thursday, 12 April 2018 17:55 (one month ago) Permalink

It doesnโ€™t help, as Gurman points out, that touted features like multi-room support and stereo pairing are still MIA, a couple months after the deviceโ€™s release.

niels, Thursday, 12 April 2018 17:56 (one month ago) Permalink

Anyone else having the stuttering iPhone audio issue since upgrading to iOS 11.3? Apparently mostly impacting the 6 and 7 models. More here: http://piunikaweb.com/2018/04/12/ios-113-users-reporting-music-audio-skipping-problem/

It happens to me in podcasts, the native Music app and Spotify. Both streaming and locally downloaded music/podcasts. Restart gets rid of it for a short time, but it keeps coming back.

soaring skrrrtpeggios (jon /via/ chi 2.0), Monday, 16 April 2018 20:27 (one month ago) Permalink

Yep Iโ€™ve got it, really annoying

badg, Tuesday, 17 April 2018 13:55 (one month ago) Permalink

No way Iโ€™m updating to 11.3 then.

when worlds collide I'll see you again (Jon not Jon), Tuesday, 17 April 2018 14:36 (one month ago) Permalink

Yeah, I would definitely hold off if you haven't. There are apparently lots of other issues, including apparently some folks who've had their screens repaired by third parties getting completely locked out and issues with floating icons. Sounds like one of the buggiest roll-outs for the older models in some time.

soaring skrrrtpeggios (jon /via/ chi 2.0), Tuesday, 17 April 2018 14:38 (one month ago) Permalink

I do a lot of stuff with synths on my SE so it sounds like a massive donโ€™t for me

when worlds collide I'll see you again (Jon not Jon), Tuesday, 17 April 2018 14:41 (one month ago) Permalink

No issues with 11.3 on my SE, though I probably wouldn't have updated if I'd known

willem, Tuesday, 17 April 2018 14:44 (one month ago) Permalink

no issues with 11.3 on my 6+ (yet)

took advantage of the 29$ battery thing, too. Waited 3.5 months but finally got it. Has given my oldy a little spark of new life.

they call me melo gelo (Spottie), Tuesday, 17 April 2018 16:46 (one month ago) Permalink

I had the skipping issue after the 11.3 update but in a very particular way -- only in the podcast player and only when I was listening on the lightning-cable earbuds. never with the bluetooth. I restarted a couple days ago and it has never come back.

Elvis Telecom, Saturday, 21 April 2018 05:05 (one month ago) Permalink

I'm still getting the skipping issue from time to time, it seems (for me) to be tied to the lock screen. I seem to be mostly able to avoid the issue if I start playing music or a podcast, pause it, lock the screen, then wait a few seconds and start it up again with the button my headphones. Works about 98% of the time and I'm glad it's a workaround, but c'mon, fix it.

I guess I'm lucky though, lots of reports of the skipping happening on calls too.

soaring skrrrtpeggios (jon /via/ chi 2.0), Thursday, 26 April 2018 22:09 (three weeks ago) Permalink

thanks for including a "Do Not Ask Me Again" tickbox on your update prompt which apparently does NOTHING AT ALL

illegal economic migration (Tracer Hand), Thursday, 3 May 2018 20:58 (two weeks ago) Permalink

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