Ipod guarantee/Problems!

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So my Ipod is now persistantly coming up with a sign with an excalamation mark. I am guessing that this means the hard drive has failed.

I bought mine at the Ipod Store in SF last August. Is it still under guarantee? I have heard conflicting things from different people about how long the guarantee is. Can anyone shed some light on this?

Any feedback greatly appreciated...

― Plutorecords, Tuesday, 29 March 2005 09:14 (twenty-one years ago)

When did you purchase the iPOD? Do you still have the papers?

― nathalie doing a soft foot shuffle (stevie nixed), Tuesday, 29 March 2005 09:49 (twenty-one years ago)

in the UK, i think all apple kit comes with a year's warranty. individual resellers - eg john lewis - might add their own (lewis's give you two years, i think).

so you're almost certainly still under warranty. but even if you weren't ... fuck it, you only bought it last august. you have statutory rights. get thee back to the shop and ask them to swap it.

― grimly fiendish (grimlord), Tuesday, 29 March 2005 10:25 (twenty-one years ago)

and anyway: surely american stores are way bigger on customer service than UK ones. i mean, they can't be worse.

(lewis's excepted. i like them a lot.)

― grimly fiendish (grimlord), Tuesday, 29 March 2005 10:27 (twenty-one years ago)

Thank for yo advice. I live in the UK but as I said in my first post I bought in at the Ipod store in San Francisco last August.

I have had problems in the past and called up the Apple helpline and they claimed that only had a 3 month warranty. If so this is ridiculous! Going back to SF next week so might just try to swap it then.

And Mr. Footshuffle, I do still indeed have the paper work.

― Plutorecords, Tuesday, 29 March 2005 10:44 (twenty-one years ago)

they claimed that only had a 3 month warranty

what? fucking hell. that's pathetic.

like i say, i don't know much about consumer law but i'd be fairly convinced that an MP3 player that had packed in within seven months was unfit for the purposes for which it had been purchased, and therefore needed replaced regardless of the warranty. if you're going back to SF (sorry: i assumed you lived there), that's cool: the shop is by far the best place to go.

but if that doesn't work then i'd suggest you go back to apple armed with phrases such as "trading standards", "consumers' association" and "legal action".

honestly. i love apple dearly but their customer service can be shocking.

― grimly fiendish (grimlord), Tuesday, 29 March 2005 11:01 (twenty-one years ago)

ha ha apple are out to RIP US ALL OFF!!!

― alext (alext), Tuesday, 29 March 2005 11:04 (twenty-one years ago)

Actually did you see the Guardian did a thing last week on their customer service saying much the same as you grimly.

― alext (alext), Tuesday, 29 March 2005 11:06 (twenty-one years ago)

If you can, go to the Apple shop on Regents St London. Take it to the Genius Bar and ask them to look at it. They told me mine was a gonner but gave me enough hints to be able to go home and try to rescue it myself (which turned out to be successful)!

Also try the ipodlounge.com forums and the Apple help site as they both have some useful info about fixing potentially broken pods.

I thought mine was dead for sure but after running all the diagnostic checks on it and finally restoring it, it was fine.

― Wobble, Tuesday, 29 March 2005 11:52 (twenty-one years ago)

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