I HATE APPLE

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ed OTM, about john lewis's one year warranty extension.

RJG (RJG), Saturday, 5 March 2005 02:36 (nineteen years ago) link

All apple products have a one year warranty and 90 day tech support, pretty standard in the computer industry. You want more, pay for more.

Ed (dali), Saturday, 5 March 2005 06:51 (nineteen years ago) link

I have gotten to the point where I just equate Apple with Audi and Volkswagen, great product, love it when it works, when it breaks, fuck yourself.

TOMBOT, Saturday, 5 March 2005 20:08 (nineteen years ago) link

Try getting your $300 back after paying for a repair they are now refunding everyone for (ibook logic board). Grrr. It pisses me off because at the time of my problems, they acted as if I was the only person encountering such difficulties, in spite of my reading otherwise on the internets. They are now claiming the repair that took them two tries to fix is not in their records.

amandasc, Saturday, 5 March 2005 20:38 (nineteen years ago) link

Most American PC manufacturers include 1 year of tech support.

Spencer Chow (spencermfi), Saturday, 5 March 2005 22:12 (nineteen years ago) link

As a volkswagen driver with a dodgy fuel pump I feel that analogy.

Ed (dali), Saturday, 5 March 2005 22:21 (nineteen years ago) link

I've been using APPLE computers since 1985 and have never had a problem.

Orbit (Orbit), Sunday, 6 March 2005 21:02 (nineteen years ago) link

Exactly what Orbit said. And what Ed said regarding OSX--it's by far the best desktop OS, and nothing comes close.

My tech experience with Apple has been sensational. A friend called me today to tell me that his mini iPod was replaced in less than five business days, and he also got the new generation mini in place of his old one that had died. No charge.

I've dealt with Dell and Gateway and their CSRs are no better than Apple's. HPs can blow me, they've sucked.

don weiner, Sunday, 6 March 2005 23:22 (nineteen years ago) link

whoever has been using Apples since whenever and loves it can eat a dick.

the desktop I have at work running XP has been up and alive for 2 years with barely any reboots. It does everything I want it to do, does it quickly, and I can navigate painlessly without ever touching the mouse if I feel like it.

I was raised on Apple and my first job was DTP on a Mac, followed by audio editing on a Mac, more DTP, and so on. OS 7+ had more than its share of problems and stupid quirks but the hardware was rock solid and at least its behavior was predictable.

Since getting my latest-edition powerbook I've put it through little more than I ever tried to do with my old OS

TOMBOT, Monday, 14 March 2005 17:18 (nineteen years ago) link

Oh weird that post got completely chopped in half.

...OS

TOMBOT, Monday, 14 March 2005 17:21 (nineteen years ago) link

Fuck it.
Keeps mistaking the rest of my post for an HTML statement. Now it's lost to the ether. All computers are stupid and worthless, except that old LC & Quadra we had running 6.0.7 - 7.7, those were pretty stable builds as I recall.

My old Quadra used to have a TV Tuner in it and be able to do image captures from live cable broadcasts, then I could import them into my cheap, incredibly easy to use paint program and do whatever with them. I believe it cost approximately half of what my laptop did! My laptop lets me chat and surf the internet. And rip CDs.

TOMBOT, Monday, 14 March 2005 17:25 (nineteen years ago) link

HALCYON DAYS
http://oit.uta.edu/desktop/energystar/mac_files/OS_7_Control_Panels.JPG

TOMBOT, Monday, 14 March 2005 17:49 (nineteen years ago) link

In case anyone is wondering what this is all about, I have had "issues" with my laptop since purchasing it (A YEAR AGO, THINGS THAT COST $2000 SHOULDN'T DIE IN A YEAR), mainly that if I put it to sleep via either apple menu->sleep or by shutting the cover, I've got no better than a 50-50 chance the fucker will wake up again.

Well today it decided it wasn't going to wake up again, ever, as I'm being greeted with a totally white screen.

What's funny is that like doing searches on my own to try to figure out wtf this computer is doing right now (I mean not even the sad face x-eye Mac or the question mark Mac! NOTHING AT ALL! WHITE SCREEN! I know how to handle the other things!), everyone who is reporting similar issues to me is like bitching about how they have all this important blah blah blah they were doing with the Mac prior hand. Is it that no one who has this failure who is only using their Mac for chat, porn, and MP3s can be bothered to get in on the discussions, or is it because they don't die if that's all you use it for? Because yeah, it seems like my sleep problem increases tenfold whenever I've been using my iBook more for writing or photo work. If all I've done on the damn thing is use iChat for two weeks, no problems whatsoever with starting it up, back when it, uh, started up.

What does this imply??? Is there like some inherent instability in the majority of the "native" programs that come bundled with OSX or is this just really fucked up coincidence?

Also it seems that this particular issue with the iBook G3 was so bad they threw the whole "your warranty is expired, give us $500" shenanigans out the window, and searching on this same issue with "Powerbook" has not given me the same results--ARE IBOOKS PIECES OF SHIT? wtf?

Allyzay, Monday, 14 March 2005 17:59 (nineteen years ago) link

As an aside, I noted that my computer was purchased a year ago, actually a year and 3 weeks, making it out of warranty now. Every. Single. Computer. I. Have. Ever. Owned.* Has. Done. This. Do they design computers to die at warranty, in general? Because it is not just me who has reported this ridiculous situation going on, and I'm starting to think that if this is going to be the case, wasting my money on a pricey computer with only a single year warranty is not worth the hassle, since all other brands have 3-4 year standard warranties, so at least I'll get 3 years out of it, instead of 1, before this message will self-destruct.

*with the exception of my ancient PowerMac that I had when I was 14-15-16, which only died because my sister is a dick.

I am pretty close to deciding to become the female Punisher, except murdering computer firms, instead of bad guys.

Allyzay, Monday, 14 March 2005 18:02 (nineteen years ago) link

although the best customer service story I have ever been witness to was in an Apple store, when our friend J0sh had a bunch of seemingly sensible questions about using X type of Mac as a server, they made sense to the rest of us, and the sales guy just blurted at him "YOU DON'T EVEN KNOW WHAT YOU'RE TALKING ABOUT"

And then kind of ran away????

That was pretty funny.

Allyzay, Monday, 14 March 2005 18:10 (nineteen years ago) link

I have a friend who just got a job repairing computers at Tekserve. He just started last week so I'm leery about hitting him up for favors, but the hitting up will be happening, oh yes it will. I would be happy to serve as an intermediate hitter-upper for your computer, Ally.

Tracer Hand (tracerhand), Monday, 14 March 2005 18:24 (nineteen years ago) link

I used to get the sleeping-no-wakey-wakey problem when I was using the last Photoshop build (pre-CS or whatever the newest is called) fairly heavily, but it fixed itself at some point. I have no idea what was going on or how/why it stopped happening.

milozauckerman (miloaukerman), Monday, 14 March 2005 18:41 (nineteen years ago) link

we just set up a netgear router modem! YfriggingAfriggingY!

nathalie barefoot in the head (stevie nixed), Monday, 14 March 2005 18:46 (nineteen years ago) link

I am looking over the system 7 window I posted up above and trying to figure out what they've improved since then! Help!

TOMBOT, Monday, 14 March 2005 18:47 (nineteen years ago) link

The graphics. If you have to ask, you're obv. a Windows person.

sunburned and snowblind (kenan), Monday, 14 March 2005 18:49 (nineteen years ago) link

graphics?

RJG (RJG), Monday, 14 March 2005 18:50 (nineteen years ago) link

I prefer the trash and HD icons in that window to the ones in OS X.

TOMBOT, Monday, 14 March 2005 18:54 (nineteen years ago) link

Tracer I would love your assistance but unfortunately I am currently in Washington DC, about 300 miles away from my last-ditch-savior-plan OSX disks (safe boot and fsck have already failed, for anyone interested) and probably the same distance away from Tekserve :(

If Apple store in Clarendon cannot do anything for me worthwhile like, I will be coming back up to NYC and hitting u up on the favor, though. I like desperately, desperately need this to work ASAP.

Graphics are nonsense; I had that system and just customized the entire thing with graphics of my choice. Of my choice, since I was like 14 at the time, was like a bunch of lame ass Monty Python cartoons and/or Madonna album covers but what the fuck ever.

Allyzay, Monday, 14 March 2005 19:06 (nineteen years ago) link

No, I know. It's a bullshit reason, but Appleheads go on and on about it. "The design!" I think design is great and all, but Apple is not the end-all, be-all of it. My XP desktop is way more customizable than this OS X desktop.

You know what else? This lamp-shaped iMac is stupid. There's no reason the screen needs to be this adjustable, and in fact with an LCD screen that has color-shifting problems, it's best if it doesn't move at all. It's only to make the computer more anthropomorphic, more... cute. So people will fall in love with the computer like it's a kitten. Crafty to the point of being kinda evil.

sunburned and snowblind (kenan), Monday, 14 March 2005 19:10 (nineteen years ago) link

If I'm supposed to relate to my computer as if its a kitten, Apple is doing a VERY VERY BAD JOB because I have never, in my life, wanted to punt a kitten out the window and then scream GOOOOAAAAAAAAL when it smashes a window across the street and subsequently busts into 10,000 pieces.

I have thought, on a few occasions, that OS7/8/9's desktop was more customizable than OSX's.

Maybe they are trying too hard to make things look pretty or cute and not spending enough time on making things sensible and working, anymore.

Allyzay, Monday, 14 March 2005 19:12 (nineteen years ago) link

Yeah, that would be the case, I think.

When I've been put off the G5 iMac as my next desktop computer because I hear too many stories about the power supply overheating thanks to them shoving everything in a thin white IKEA slab, it's time to reconsider the role "award-winning design" plays in your product development.

I kind of hate the OS X desktop. I have a menu bar, and a hard drive icon. I don't want a fucking DOCK, I never asked for a fucking DOCK, the whole rest of the computing world gets by without a DOCK. take that shit away and let me pick my own fonts. Dickholes.

TOMBOT, Monday, 14 March 2005 19:18 (nineteen years ago) link

uh is there any way to manually eject cds from an iBook.

allyzay, Monday, 14 March 2005 19:22 (nineteen years ago) link

This lamp-shaped iMac is stupid. There's no reason the screen needs to be this adjustable, and in fact with an LCD screen that has color-shifting problems, it's best if it doesn't move at all.

In an office where multiple people are using the same computer and there's limited desk space the lamp iMacs have been terrific.

Elvis Telecom (Chris Barrus), Monday, 14 March 2005 19:27 (nineteen years ago) link

uh is there any way to manually eject cds from an iBook.

Hold down the trackpad button on startup.

Elvis Telecom (Chris Barrus), Monday, 14 March 2005 19:28 (nineteen years ago) link

Thank you!

I will be at a loss forever, though, as to why pressing F12 (the eject button) worked to eject The Marriage of Maria Braun not ten minutes earlier, but refused to work just now.

Any suggestions on the other stuff, besides setting the thing on fire?

Allyzay, Monday, 14 March 2005 19:30 (nineteen years ago) link

I'd rather have crap graphics and cheesy icons than a bogged-down-prone OS that consumes copious amounts of memory.

massive xpost

Thermo Thinwall (Thermo Thinwall), Monday, 14 March 2005 19:33 (nineteen years ago) link

I use DragThing, I love it. I've got operating kind of like the OS8/9 pop-up folder windows.

Font management/selection/preview is atrocious in OS X. I got Suitcase but all that does is move fonts into and out of your Font folder, rather than you going and doing it yourself. Uh alright thanks I guess.

You know what I've never understood about computers? Why should anyone have to "save" anything, ever? Why isn't it just all on there all the time? I spent 3 hours working on some document, you tool, you think I don't want to "save" it? I mean really now.

xpost: you could try shooting it.

Tracer Hand (tracerhand), Monday, 14 March 2005 19:34 (nineteen years ago) link

I mean you've got a white screen what the hell else can you do? Aside from attaching it to a $25 external monitor, I mean.

Tracer Hand (tracerhand), Monday, 14 March 2005 19:37 (nineteen years ago) link

Any suggestions on the other stuff, besides setting the thing on fire?

Download Yasu, let it run everything.

Elvis Telecom (Chris Barrus), Monday, 14 March 2005 19:42 (nineteen years ago) link

My wife's iBook has the not-starting-up problem and only now seems to have a half-hour of battery power at full charge. meanwhile my powerbook is now a year old and looks and works like a dream.

just adam (nordicskilla), Monday, 14 March 2005 19:43 (nineteen years ago) link

A month or two ago I had a huge hard-on for a Powerbook. Now I'm starting to feel like I'd be just as well off with this sexy thing:

http://www.laptops4me.com/images/pict/SNY-TR3AP1_LG.jpg

sunburned and snowblind (kenan), Monday, 14 March 2005 19:47 (nineteen years ago) link

I don't like those. My friend Sh4hr14r has one and he just uses it to watch DVDs.

just adam (nordicskilla), Monday, 14 March 2005 19:48 (nineteen years ago) link

The speakers are in a logical place. This makes me happy.

sunburned and snowblind (kenan), Monday, 14 March 2005 19:51 (nineteen years ago) link

Downloading programs on computer that is dead?

And yeah, Tracer, I'm kind of hoping that this is a display issue somehow, not a computer-itself issue, but everything I'm reading indicates this is not the case. :(

Allyzay, Monday, 14 March 2005 20:18 (nineteen years ago) link

Downloading programs on computer that is dead?

I didn't notice the all-white screen hassle upthread. Did you try booting into open firmware and reseting the NVRAM?

(cmd-opt-o-f on bootup, then type "reset-nvram" "set-defaults" "reset-all" )

Elvis Telecom (Chris Barrus), Monday, 14 March 2005 20:29 (nineteen years ago) link

nuffink at all :( It won't do anything besides the white screen, no matter what I try to boot with.

so I can just walk into the apple store with this thing and someone will help me out?

Allyzay, Monday, 14 March 2005 20:54 (nineteen years ago) link

Walk into the Apple store with that thing and your checkbook.

sunburned and snowblind (kenan), Monday, 14 March 2005 20:56 (nineteen years ago) link

I would try that but seeing as most of the people at the Apple store will be salesfolx rather than techies, I don't know if that will help you (although talking about your issues in a really loud voice next to the iBook section while people are browsing for a new machine could work wonders for you).

The Ghost of Dan Perry (Dan Perry), Monday, 14 March 2005 20:57 (nineteen years ago) link

It seems like people have luck on the phone sometimes too, Momus is full of talk about how the Apple people give him all kinds of fixer-uppers out of warranty.

Tracer Hand (tracerhand), Monday, 14 March 2005 20:59 (nineteen years ago) link

Oh dear, I really want to make a completely mean-spirited joke about telephone fellatio but for some reason I feel bad doing so (so I'll just imply it and half-assed assuage my guilt, haha).

The Ghost of Dan Perry (Dan Perry), Monday, 14 March 2005 21:00 (nineteen years ago) link

"If you fix my computer I will allow you to receive my C on your Ts k thx."

Tracer Hand (tracerhand), Monday, 14 March 2005 21:05 (nineteen years ago) link

The phone support lines really are about the fine art of oral persuasion. And like my mom says, if you get someone who's just not playing along with you, hang up and call back.

Tracer Hand (tracerhand), Monday, 14 March 2005 21:10 (nineteen years ago) link

ally, you could always did what i did with my last dvd player, just take it apart piece by piece until i could just life the dvd out of there, and then put it back together.

xpost

tracer otm. i often have totally differing degrees of success w/customer service if i just take a different approach.

Amateur(ist) (Amateur(ist)), Monday, 14 March 2005 21:15 (nineteen years ago) link

just LIFT the dvd out of there

Amateur(ist) (Amateur(ist)), Monday, 14 March 2005 21:16 (nineteen years ago) link

I do this all the time with tech support. Person number one and two maybe will give you the party line about how they don't support this or that, which really just means they don't know. But person three or four will be someone who knows exactly how to fix your problem, and will be happy to tell you how.

sunburned and snowblind (kenan), Monday, 14 March 2005 21:23 (nineteen years ago) link

or take it to a FixIt booth in the local shopping centre and pay them £15 to clean it out with a 'special cleaning tool' (which is probably a cocktail stick)

(it worked, phone went from being unchargeable and is like new again. there was no visible gunge in the socket so i was sceptical but...)

koogs, Friday, 3 May 2024 18:15 (three days ago) link

Koogs otm

Billion Year Polyphonic Spree (James Redd and the Blecchs), Friday, 3 May 2024 20:00 (three days ago) link

Sometimes the charging cable can be the problem too what with corrosion.

Billion Year Polyphonic Spree (James Redd and the Blecchs), Friday, 3 May 2024 20:00 (three days ago) link

I have several charging cables… one definitely had gone bad. I think I will try the stick method! Thanks ilx

sarahell, Friday, 3 May 2024 20:13 (three days ago) link

be persistent with the stick method if it's not working. many a time charging hasn't worked and i've thought "there can't be any lint in there, i've scraped and scraped" but i just needed to scrape more.

default damager (lukas), Friday, 3 May 2024 20:29 (three days ago) link

Yeah the lint gets a tenacious grip in there, like some kind of sf alien that needs to be tricked out of its hideyhole.

Billion Year Polyphonic Spree (James Redd and the Blecchs), Saturday, 4 May 2024 01:19 (two days ago) link

The phone is at least 5 years old…

sarahell, Saturday, 4 May 2024 02:16 (two days ago) link

Point of pride

calstars, Saturday, 4 May 2024 02:18 (two days ago) link

I had a powerbook that was good for 10 years

sarahell, Saturday, 4 May 2024 02:25 (two days ago) link

That’s the spirit

calstars, Saturday, 4 May 2024 04:51 (two days ago) link

My 22yo daughter defiantly uses a 2013 MacBook Pro 13 for her work, not interested in switching it up

assert (matttkkkk), Saturday, 4 May 2024 08:09 (two days ago) link

I'm in support of this. My 2011 macbook pro just kicked the bucket after very long service. I upgraded to a 2012 mbp for £90. I want to be able to watch my old DVDs and burn CDs.
Apple annoy me when they unilaterally decide that you, the user, are done with certain formats or ways of doing things.
I fell out with them when they closed Final Cut Pro and the associated apps and changed it to final cut X. I'd never trust them again and never bought an iPhone as a consequence.

ringworm, Saturday, 4 May 2024 08:23 (two days ago) link

you could get a new superdrive for $80

Humanitarian Pause (Tracer Hand), Saturday, 4 May 2024 09:52 (two days ago) link

That's a good thought. I've still got a very weighty 2007 iBook that I use for occasional DVD use.

I'd never trust them again and never bought an iPhone as a consequence.

On the positive side, Apple provides support and updates for their iPhones for a longer period than most of their competitors.

Dr Drudge (Bob Six), Saturday, 4 May 2024 10:15 (two days ago) link

Yeah, I'd already replaced the superdrive once, the hd twice, the cooling fan once and the battery three times. I can do it all over again so long as I can find the spares.

ringworm, Saturday, 4 May 2024 10:16 (two days ago) link

Apple provides support and updates for their iPhones for a longer period than most of their competitors

Fair point. My dad gave me his old iPhone 10 but it's still in a box. I'm typing on a Galaxy A6 that I paid off on contract years ago. I like the mini-jack and the sdcard slot; it's a glorified iPod. I didnt make it past 4th gen iPod. I started using my phone for music then.

ringworm, Saturday, 4 May 2024 10:26 (two days ago) link

I don't hate Apple but I loved them at a point in time and then they left me to go and do bigger things 😭

ringworm, Saturday, 4 May 2024 10:30 (two days ago) link

I remember when the super drive came out, it was like “this can do everything I need, I’ll never need anything else” lol

calstars, Saturday, 4 May 2024 12:48 (two days ago) link

I still have and use my iPod for music. Its battery is fine

sarahell, Saturday, 4 May 2024 15:32 (two days ago) link

They sound better than the phones imho

calstars, Saturday, 4 May 2024 16:25 (two days ago) link

Almost bought one of those transparent mod refurb ones

calstars, Saturday, 4 May 2024 16:26 (two days ago) link


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