I HATE APPLE

so after the required 8 hours had passed, i went to change my security questions back from whatever the hackers had changed them to.

can you guess where this is going? in order to access my account, i was...... wait for it..... asked a security question

― illegal economic migration (Tracer Hand), Tuesday, March 14, 2017 6:34 AM (three hours ago) Bookmark Flag Post Permalink

I went through this circle of hell a few years ago and went through the same workflow you're going through (including the pointless hour-long phone call). I thought I'd solve it by just going into an Apple store and having a human fix it, but they told me the best they could do is ... pass along the phone number to call!! I ended up abandoning the account and starting a new Apple account.

My account wasn't hacked, though, so I could just leave it be. My suggestion would be to go into the Apple store, grab a human, and tell them that you account is compromised and you have no interest in calling the fucking helpline and you aren't leaving until they either figure out the password sitch or terminate the account and start a new one somehow.

The thing is, and I get where they're coming from, they won't delete an account except on the instruction of the valid account holder, which I can't prove I am (supposedly)

Crazy to realize I am far from the only person who's dealt with this, yet still the support staff on the phone seems utterly flummoxed by it, like it's the first time they've heard of this

what if you brought in all your email history relating to the account + a recent utility or credit card statement proving your address?

Yeah - you'd think!

I'm scratching my head trying to figure how they got into the account in the first place. Strong password, not shared with any other account... Fuck, man.

Yeah, I think the tack to take is to calmly flip out at the Apple store and stress that your CC is tied to the account and you basically can't leave the store until it's all settled. Feel like they'll tell you what the told me ("We just don't have that kind of access to change things like that ..."), but I think if you're panicked enough about a hacked account + CC tied to the account, maybe they'll bump you up to someone who could fix.

There's also the chance that you could get your bank involved somehow?

> that your CC is tied to the account

it's not though. they changed the cc (weirdly).

Yeah. I got a notification email saying CC info had been changed AND billing address info had been changed, but the iTunes store receipts both have my actual real address.

tell d@ve l33, tracer!

It's all so weird. Why wouldn't the hackers change the email address if they were changing everything else? And I don't really get what they achieve by all this.

Maybe it wasn't a hack but a database error?

To come back to the address thing, I don't get how Apple allows the address on your account to be different from the credit card billing address. If I want to be a customer of the US iTunes Store, I'm pretty sure I have to have a US billing address.

They changed the billing address. I got a notification to that effect. Yet my receipts had my address on them. I guess they changed it BACK straight away. But I didn't get a second notification. The only thing I can think of is that the notification system ignores changes to the same field if it happens within a relatively short space of time - to avoid spamming people's inboxes.

Yeah I don't know why they didn't change the email address. I guess they didn't need to. They just needed to change enough to execute these weird iTunes store purchases and make it difficult for me to get back in, the way burglars will lock the front door from the inside.

this one for $29.99. different credit card

OK, I've changed my guess to they're using your account to test stolen CCs. Make a dumb purchase on the app store for a small sum, there's nothing that sets off alarm bells at the CC's issuing bank, then use it for something else at a real shop, rinse, repeat.

Thaaaaaat makes sense

in-app purchases are the new $50 charge at an out-of-state gas station

Ooh. Maybe the best course of action is just to go straight to the police.

And say what? Nothing's been stolen from me. I just want access to my account. And for hackers to stop having access to my account!

Yeah, but it's fraud. If Tom's hunch is right then they may be interested in CRACKING THE CASE

http://www.actionfraud.police.uk/report_fraud

looooooooool
http://twitter.com/kg_ubu/status/842490287704424448

I've loved Sikoryak for years, he's always done these "classics in the form of comic strips/books" like Dante's Inferno as Bazooka Joe. Used to be in Raw but there's a whole collection of his stuff.

not sure if this will link in with the Automator talk upthread, but..
https://techcrunch.com/2017/03/22/apple-has-acquired-workflow-a-powerful-automation-tool-for-ipad-and-iphone/

doing some basic file management stuff sucks on a mac imo

like why, every time, do i have to expand the filename column to view a full filename? why would that column be truncated? i need to see the file name!!!

i keep organized folders for things but the finder window defaults to "all my files" why the fuck would i want to view the thousands of files have unsorted?

why don't you just change that?

yeah man you can change that in finder preferences

i "use all my files" view quite a bit with sorting by "date last opened". then it just brings up everything i've been recently working on in reverse sequential order. very handy.

why don't you just change that?

― dan selzer, Friday, March 31, 2017 1:27 PM (two hours ago) Bookmark Flag Post Permalink

yeah man you can change that in finder preferences

― Lebro v. Wade (Spottie), Friday, March 31, 2017 1:31 PM (two hours ago) Bookmark Flag Post Permalink

lmao thank you

i keep organized folders for things but the finder window defaults to "all my files" why the fuck would i want to view the thousands of files have unsorted?

i keep organized folders for things but the finder window defaults to "all my files" why the fuck would i want to view the thousands of files have unsorted?

i keep organized folders for things but the finder window defaults to "all my files" why the fuck would i want to view the thousands of files have unsorted?

i keep organized folders for things but the finder window defaults to "all my files" why the fuck would i want to view the thousands of files have unsorted?

i keep organized folders for things but the finder window defaults to "all my files" why the fuck would i want to view the thousands of files have unsorted?

OTM

again, you can change the default folder

approximately 0.1% of computer users have a firm grasp of hierarchical filesystems, I've found "all files" useful more than a few times and my job is computers. I only care about folders inside software projects, everywhere else I just whack spotlight and hope for the best

Quite a lot of my photo files show a date created of 1 Jan 1970 01:00 in 'All My Files'. I can order them by date added or date modified, but it's a shame the creation date is lost.

http://i.imgur.com/bfXAPNz.gif

all my files is useful for the same reason gmail encourages you to archive and search rather than spend your own time filing emails meticulously.

But when would you ever want to see ALL of your gmails at once?

I clicked off the radio button for all my files. I thought you all were saying you could set in preferences that the whole filename appears.

if you know the search term you search. if not then go into archive then the list is all your emails, and the ones at the top are what you've recently sent/received.

filing if out like square wheels m8

after a million years I've finally gotten used to the habit of just using spotlight to find and launch everything. I had to change the key command though because it conflicts with some Adobe stuff.

It's funny, I hate accidentally clicking on all my files and whoa, seeing the finder trying to display everything at once.

Because I also hate the pagination gmail uses.

i have two main things in my home folder: a big pile of crap (documents, etc.) i search through, and then my code, which has a required directory structure. i navigate that with terminal anyway.

don't get me wrong though the finder is terrible. maybe this year they'll fix it (lol)

Finder is bad yes this is true

i started a new job on monday and they use macbooks. the keys are slightly wider apart than the acer laptop i'm used to.

spent monday and tuesday typing 'o' when i meant 'p' on the macbook. spent wednesday and thursday typing 'p' when i meant 'o' on my acer.

decided i didn't want to sacrifice the one for the other and started using an external pc keyboard at work on friday, which is better, but the various modifier keys seem to be different from both the macbook and the acer (and differ depending on the application in use). and despite being a bog-standard (microsoft) pc-105 keyboard, some keys just don't exist. i can't be the first person to plug a pc keyboard into a macbook.

I used a PC keyboard forever with my Mac at work until finally, I just couldn't take it anymore.

I just realized I immediately get disgusted at the all files view because it sorts a bunch of stupid JavaScript files beginning with an underscore first

why do I not have it sorting by last modified, which would turn it into an insanely useful view

Don't get the finder hate tbh, I think finder is better than all the alternatives, cross platforms. Finder lets you sort by date last opened/edited, date file was created, even if said file wasn't created on your own computer it keeps the original date the file was created (when copying stuff from an USB to Mac, say),, unlike any Windows pc. Give me Finder and Terminal over Spotlight any day.

A columnist for my paper recently asked for me to send all his columns (hundreds, dating back to 2000), because he lost his stuff and backups in a fire. Finder made it very easy for me to sort his docs on date created. I zipped it all and wetransfered it, but on his pc he couldn't sort them by creation date. On my personal MacBook at home I could.

https://www.youtube.com/watch?v=jeESbGPl_Dw

I don't have finder at all. I use spotlight because it's faster much of the time, but I have everything very well organized via finder and dropbox.

xxp thats weird, there used to be a date created field in windows explorer... unless they got rid of it?

of course you can sort by date created in windows, don't know wtf that guy was smoking