what i find interesting is they're starting to design phone menuing systems to recognize when a customer is frustrated or enraged and respond to that. which is an... interesting approach.
― Abigail, Wife of Preserved Fish (rushomancy), Thursday, 15 August 2019 16:07 (four years ago) link
"It sounds like you're upset. Would you like a handjob?"
― i'd rather zing like a man, than FP like a coward (Neanderthal), Thursday, 15 August 2019 16:10 (four years ago) link
I thought most phone systems you can bypass all the automation by just pressing 0 and it takes you to a person? Or is that no longer the case?
― Yerac, Thursday, 15 August 2019 16:14 (four years ago) link
if you aren't printing long documents at the office why even work in an office
― president of deluded fruitcakes anonymous (silby), Thursday, 15 August 2019 16:16 (four years ago) link
OTM
― j., Thursday, 15 August 2019 16:18 (four years ago) link
Lots of AI voice systems do not reply to 0.
Mine, you have to say "Representative" or wait on the line
― i'd rather zing like a man, than FP like a coward (Neanderthal), Thursday, 15 August 2019 16:23 (four years ago) link
Those automated phone systems that are like 'Okay, got it. Just a second while we check your blooby-blorp. (fake typing sound)'...nobody needs that and who do you think you're fooling.
The automated voicemail service at my work shouts everything that isn't part of the standard template greeting. 'OLD LUNCH...you have...FOUR...unheard messages.'
I guess my general gripe is that annoying automated systems are often more annoying than dealing with a real person even if that real person was just hired two days ago and is struggling to read the script. So yes, I generally just keep hitting '0' like a maniac.
― Amply Drizzled with Pure Luxury (Old Lunch), Thursday, 15 August 2019 16:27 (four years ago) link
You said "fuck you, asshole". Is that correct? Say yes...or no.
― i'd rather zing like a man, than FP like a coward (Neanderthal), Thursday, 15 August 2019 16:30 (four years ago) link
https://www.youtube.com/watch?v=cw2aEPq3--4
― Amply Drizzled with Pure Luxury (Old Lunch), Thursday, 15 August 2019 16:32 (four years ago) link
Movie discussion makes me happy I live near this place
Finally, after years of hard work, a collective I’m part of opened Beyond Video, Baltimore’s 100% crowdsourced, all-volunteer, non-profit video shop. 🙏🏼How memberships work: https://t.co/0EbLlGzYtWNeeded 💿s: https://t.co/9aC5WB9Hk6Box-set WISH LIST: https://t.co/G2NgFt48Az pic.twitter.com/QhIoZI74rP— Eric Allen Hatch (@ericallenhatch) December 17, 2018
(Considering donating to their wish list)
― flappy bird, Thursday, 15 August 2019 16:49 (four years ago) link
I mean in some sense the concept of a phone as a text-composing device itself is the example of this that impinges on my life most frequently. You CAN send someone a text from your phone instead of writing them an email on your laptop, but the incredible pain of typing on a phone has still not gone away, and presumably never will, since people mostly feel the current system is good enough. (And some people, like my wife, are lucky enough to have voices the phone can clearly read, and they dictate everything, though this doesn't solve the problem of writing any text you want to be other than a first draft.)
― Guayaquil (eephus!), Thursday, 15 August 2019 16:55 (four years ago) link
xpost That is rad.
Progress will have to pry my trove of physical media out of my cold, dead hands.
― Amply Drizzled with Pure Luxury (Old Lunch), Thursday, 15 August 2019 16:57 (four years ago) link
The only VHS I still own is Midnight Madness and it IS ON THEIR LIST. (but they only want laserdiscs and dvds)
― Yerac, Thursday, 15 August 2019 16:58 (four years ago) link
meant to say CONSIDER DONATING TO THEIR WISHLIST!
they've been really successful, mostly bc it's a flat $12/mo instead of per movie. I think that model could work anywhere, people are aware of streaming's limitations and how shitty the options often are, but it took BV a long time to open: raising money, rebuilding a collection from old video stores, estate sales, donations... it took a while but DAMN it's great.
― flappy bird, Thursday, 15 August 2019 17:05 (four years ago) link
Don't know if this quite fits in the thread, but USPS package tracking has gone from precise and reliable to absolutely shit over the past few years.
― ☮ (peace, man), Thursday, 15 August 2019 17:30 (four years ago) link
Tickets. Ok, yes, the physical ticket age meant you were fucked if you lost or ripped your ticket.
But assuming that didn't happen, there are lots of mobile-only events now where you CAN'T print paper tix so you have to rely on your phone having enough juice to get in...or spend 15 mins at guest services.
― i'd rather zing like a man, than FP like a coward (Neanderthal), Thursday, 15 August 2019 17:45 (four years ago) link
I just sold my Phish ticket stubs from the 90s for WAY too much money, so I'm bummed that I won't be able to do that in 20 years if I end up hating the bands I'm currently going out to see.
― ☮ (peace, man), Thursday, 15 August 2019 17:54 (four years ago) link
whoa I never realized there was a market for that
brb, putting my 1986 Grateful Dead stub on eBay
― sleeve, Thursday, 15 August 2019 17:54 (four years ago) link
We're planning a surprise party for my mother this weekend. (Please don't tell her.)
We're all also hoping she doesn't notice anything odd when everyone across three states simply drops off the radar on her "Find My Friends" app.
― pplains, Thursday, 15 August 2019 17:58 (four years ago) link
While only one aspect of Google search's lightspeed journey into the toilet, I'd like to more generally call out the (possibly correct but still infantilizing) assumption that no one has the ability to spell anymore and that some algorithm knows what you actually meant to write. The words 'did you mean' now make me IA on the regular.
― Amply Drizzled with Pure Luxury (Old Lunch), Thursday, 15 August 2019 18:27 (four years ago) link
yeah the whole act of searching is now fraught with results that don't actually contain the words you searched for, because the machine is assuming associations and syllables and people-who-searched-for-x-also-searched-for-y. and it's like, no, i picked to search these words because i'm trying to answer this specific question. now i have to open six tabs and control-F for the key words and then close them again when they're not really there.
― Good morning, how are you, I'm (Doctor Casino), Thursday, 15 August 2019 18:36 (four years ago) link
texting actively makes me look illiterate because google "autocorrects" to put fucking greengrocers apostrophes everywhere
― Abigail, Wife of Preserved Fish (rushomancy), Thursday, 15 August 2019 18:39 (four years ago) link
you mean greengrocer's apostrophes?
― Number None, Thursday, 15 August 2019 18:54 (four years ago) link
It occurs to me occasionally that automation and the maximization of convenience is infantilizing in a very nearly literal sense, to the extent that shielding people from steps in a given process will ultimately render them unable to undertake those steps when/if they're required to do so. Like I shudder to think about the condition of a handwritten page when the writer in question has grown up having every electronic word autocorrected for them.
― Amply Drizzled with Pure Luxury (Old Lunch), Thursday, 15 August 2019 18:56 (four years ago) link
^ why you weren't allowed to use a calculator in math class BACK WHEN THINGS WERE DONE RIGHT
― j., Thursday, 15 August 2019 19:01 (four years ago) link
When I try to type about denim jeans, my phone always corrects it to Jean's.
― Mario Meatwagon (Moodles), Thursday, 15 August 2019 19:03 (four years ago) link
Do any other airlines than BA do anything like that fuckawful celebrity safety film they insist on doing instead of letting the crew do it? Serious Clockwork Orange shit.
― gyac, Thursday, 15 August 2019 19:22 (four years ago) link
A lot of airlines have videos on the larger planes. I like the BA one. Although I couldn't figure out if the old version with Gillian Anderson speaking in a stoic british accent was supposed to be a joke. It was all confusing.
― Yerac, Thursday, 15 August 2019 19:25 (four years ago) link
Virgin had a decently entertaining video a few years back, with robots and ninjas in it. They have since replaced it.
― Rumspringsteen (Ye Mad Puffin), Thursday, 15 August 2019 19:27 (four years ago) link
The Air France one still uses that Glass Candy song
― L'assie (Euler), Thursday, 15 August 2019 19:34 (four years ago) link
couldn't figure out if the old version with Gillian Anderson speaking in a stoic british accent was supposed to be a joke
haven't seen this video so dunno about the stoicism, but Gillian Anderson's "natural" accent is English & she has lived in England nearly all her life, apart from term-time high school and during X-Files active production
― quelle sprocket damage (sic), Thursday, 15 August 2019 19:38 (four years ago) link
Most airlines from English speaking countries have a novelty safety video now, not necessarily with celebs. The BA one with Chabuddy-G was/is the absolute nadir of the genre.
― American Fear of Pranksterism (Ed), Thursday, 15 August 2019 19:38 (four years ago) link
The Qantas one cycles through some ‘typical Australian tropes’ like sitting in the front of a cab and being a boorish prick abroad.
― American Fear of Pranksterism (Ed), Thursday, 15 August 2019 19:40 (four years ago) link
xpost I was researching about her accent before and knew she had lived in england but for some reason I assumed she usually speaks with a non-english accent.
― Yerac, Thursday, 15 August 2019 19:41 (four years ago) link
I just doublechecked, in interviews she doesn't speak with a british accent. The stoic'ism is that she is very serious and placid in the video.
― Yerac, Thursday, 15 August 2019 19:45 (four years ago) link
https://www.youtube.com/watch?v=BrQ-RlPDPFo
― Number None, Thursday, 15 August 2019 19:51 (four years ago) link
― Yerac, Thursday, August 15, 2019 12:45 PM (six minutes ago)
she can speak in either accent. i think she might do the american one for american media and vice versa?
― bookmarkflaglink (jim in vancouver), Thursday, 15 August 2019 19:53 (four years ago) link
yeah, see above
― Number None, Thursday, 15 August 2019 19:53 (four years ago) link
yeah i just learned about being 'bidialecta'.
― Yerac, Thursday, 15 August 2019 19:54 (four years ago) link
whoops left off the 'l'. bidialectal.
― Yerac, Thursday, 15 August 2019 19:55 (four years ago) link
a truly wild backwards technological step:
for the first fifteen years of podcasts, if you wanted to sample a podcast you were interested in, you could just download the episode from the podcast's website.
now, to follow a recommendation, you can't click on a link, because that will take you to a third-party company's redirect to an app.
so you have to google the podcastthen click on itthen click & read a couple of pages of the website to get an idea of whether you want to try more than one episode. then, you have to google the podcast plus "rss" to find an aggregator servicethen click on thatthen find the rss link on the pagethen click on it to see if it's set up to render in-browserthen click into the URL bar when it turns out not to bethen ctrl+x to copy itthen open a separate plugin or program that you had to install because Firefox took away rss supportthen click "add a new feed," then click ctrl+vthen click "preview," then click "cancel"and now you finally have a list of episodes you can download from to sample this thing that was recommended and sound intersting
― quelle sprocket damage (sic), Thursday, 15 August 2019 20:08 (four years ago) link
^^ why I have never listened to a podcast, part LXXVII
― sleeve, Thursday, 15 August 2019 20:10 (four years ago) link
If you think that's weird, watch Kristin Scott Thomas switch back and forth between (British) English and French sometime.
― shared unit of analysis (unperson), Thursday, 15 August 2019 20:12 (four years ago) link
That seems awfully complicated I just go to my podcast app search for the podcast, hit subscribe and away I go, if I don’t like it I unsubscribe.
― American Fear of Pranksterism (Ed), Thursday, 15 August 2019 20:13 (four years ago) link
Spotify is great for pods.
― frustration and wonky passion (C. Grisso/McCain), Thursday, 15 August 2019 20:17 (four years ago) link
I don't even subscribe, bc for some reason giving Google Podcasts permission to 'access my web activity and data' is the line in the sand I've drawn. I just go to the app, search for it, and download whatever episode.
― change display name (Jordan), Thursday, 15 August 2019 20:18 (four years ago) link
When I try to type about denim jeans, my phone always corrects it to Jean's.― Mario Meatwagon (Moodles), Thursday, August 15, 2019 2:03 PM (one hour ago) bookmarkflaglink
dril's ilx account doxxed
― global tetrahedron, Thursday, 15 August 2019 20:19 (four years ago) link
seems awfully complicated I just go to my podcast app
the podcast app costs a thousand dollars and then you have to buy new headphones for a couple of hundred just to use it, which don't work with any of your other audio devices
In Australia, the iPhone range starts at A$749 for an iPhone 7 – making it the cheapest entry level model. The new iPhone XS range starts at A$1,629 and A$1,799 for the iPhone XS Max. The iPhone XR will begin at A$1,229.
― quelle sprocket damage (sic), Thursday, 15 August 2019 20:26 (four years ago) link
my phone was free with my contract and my headphones cost $7 canadian
― bookmarkflaglink (jim in vancouver), Thursday, 15 August 2019 20:27 (four years ago) link
and i only listen to podcasts on my phone because if I'm at home i have better things to do (watch ds9)
― bookmarkflaglink (jim in vancouver), Thursday, 15 August 2019 20:28 (four years ago) link