Spotify - anyone heard of it?

I don't work for Spotify, but I do work in customer support for a tech company, and I can assure you that devs do not have infinite time and resources and cannot fix everything customers complain about in an instant. There are probably higher priority tasks the devs are working on right now. If people upvote an issue on their community support page then they're more likely to see it's an issue that users care about.

talking about "counting Joe Rogan's alt-right blood money" and "harvesting clicks for our dark god" is just unnecessary paranoia & brushes aside the fact that their engineers are probably working around the clock just to keep the damn thing running as seamlessly as it does

crüt I am sympathetic to your position but

just to keep the damn thing running as seamlessly as it does

uh

Mine is back to doing that thing where you press play on a podcast or whatever and it starts playing, but the playing area shows whatever song I was listening to previously and I have to force quit. They had solved this problem before but I guess it's back.

I don't work for Spotify, but I do work in customer support for a tech company, and I can assure you that devs do not have infinite time and resources and cannot fix everything customers complain about in an instant. There are probably higher priority tasks the devs are working on right now.

Perhaps their devs would have more time to fix things if they didn't break them to begin with.

The blogpost Glenn posted upthread give a good insight into how these things happen for people like me who have a tendency to imagine a load of devs sitting around blithely breaking things:

https://engineering.atspotify.com/2021/04/07/building-the-future-of-our-desktop-apps/

are we allowed to call this thing shit without offending its employees

other evil corporations have to pay for their PR

Dunno, seems possible to complain about product without assuming it’s the fault of employees being stupid.

i don't assume that it's just weird when people take criticism of this app/service/empire as some kind of personal insult

Kinda weird that that (absolutely amazing) Basement Tapes Complete only registers a few thousand plays for most of the songs?

https://open.spotify.com/album/5a8SaZSkhxar6eYgd5u3o9?si=wNRMuRqvRgS5hZ2bJRZahg

A handful have over a million plays, though. I checked and none of them are on the standard Spotify 'This Is Bob Dylan' playlist - I guess that means they're on some other big playlist or other. (NB It would be amazing if you could right-click and see where that song appears...)

Anyway - huh? This is a serious motherlode that got long glowing reviews when it appeared - and most songs only have a few thousand plays? Feels like that's not correct.

i don't assume that it's just weird when people take criticism of this app/service/empire as some kind of personal insult

― rebrand on hold (Left), Tuesday, May 25, 2021 4:18 PM (thirty-nine minutes ago) bookmarkflaglink

FWIW I was speaking from my own experience working with devs in general, not defending Spotify as a company. It's never as easy as "Just fix the fucking thing."

And as someone who works in tech support, I think it's really nice that Spotify have a community support page where users can directly cast a vote for issues/features/improvements, and that they note when said issues are under investigation. I'm not doing "PR" for them when I say that, it's just my opinion!

i am attacking spotify as a company

this is like when people would get defensive over any criticism of apple, i don't understand it. must be a tech thing

The blog that Glenn linked makes it pretty plain they pushed out their re-design way too early.

i am attacking spotify as a company

that's fine! I thought maybe you were referring to my posts, but I guess you weren't. sorry I misunderstood!

Kinda weird that that (absolutely amazing) Basement Tapes Complete only registers a few thousand plays for most of the songs?

Tracer, I'm pretty sure that last time I looked for them, the Bootleg Series albums weren't on Spotify so that might explain it, if they've just been added recently. And I'm less sure of this, but I think there was a sampler on there before, which might explain why a few tracks do have millions of plays.

The blog that Glenn linked makes it pretty plain they pushed out their re-design way too early

I don't see that in the article at all, fwiw.

It was written before they pushed it out. Glenn was helping to illustrate the scale of what was up. We can draw our own conclusions.

Just a comment - I use Spotify for Roku on my tv, which is hooked up to an amplifier and speakers.

As this is the best set-up for my needs, it would be cool if I could add to playlists from it, or even make playlists.

It's not a crisis or anything - just something that would be cool further down the road.

the roku app is frustratingly limited. I'm in the same situation where it's the one connected to my stereo, but I tend to bluetooth from my phone instead because it gives me more control. The thing I really wish they'd bring back on the roku app is menu options on tracks. Would be great to be able to go to an artist's page from their track. The old roku app had this.

Can you use Spotify Connect to control the Roku's playback from your phone? I've always found that an easier way to work with Spotify on TVs than fiddling with the built-in interface.

yes you can

Yeah, I use Spotify on Roku all the time, and just control it from my phone or laptop.

You can barely make playlists with Spotify itself right now, good luck doing it via another intermediary

i have a bunch of issues with spotify but no issues whatsoever with making playlists now or ever ¯\_(ツ)_/¯

Seems to be making a playing queue ok now but still not allowing scrolling if I'm bringing something new up from bottom. So have to do it in short steps.

& has brought up a couple of options of accessing recent searches etc though have to go to home page.
Do wish they would return search box to active page instead of menu.

my workaround for adding tracks to playlists rn is to play the track i want to add, scroll to the spot in the playlist where i want to add it, and drag the playing track in

I know the fix for that dragging-up problem, specifically, is in the next version...

OK, I'm not sure if I've just discovered or rediscovered this service (its name is so similar to Organize Your Music, which doesn't work in the same way, but http://sortyourmusic.playlistmachinery.com is brilliant.

Specific use case: sort a playlist by release date, then save it as a fresh playlist with one click. Yes, Spotify's release date for back catalogue are hit and miss and often feature the rerelease date instead, but it seems like that's less the case than it used to be and in any case it's a whole lot better than nothing when you've got a mega playlist like this one and just fancy listening to the early stuff.

Here's a question for somebody like, say, glenn- Where did the Chuck D Clash podcast go to? Stay Free: The Story of the Clash, I believe it was called.

yes, it's a little weird that's gone missing

What's also good now is the way when I do try to look at my local files it just crashes the whole program. What a heap of shit.

Try to delete a playlist, get this fuckery:
https://i.ibb.co/5hvJfHG/Untitled.png

Try to look at a playlist, get this bullshit:
https://i.ibb.co/6DJtnWb/Untitled2.png

To be fair to them that looks like a freak bug that probably affects 0.0001% of people based on some obscure combination of hardware and software and that they've never soon before. I'd try a fresh install as a first resort.

Do wish they would return search box to active page instead of menu.

Is this some sort of attempt to force additional "engagement" or whatever with Spotify (i.e bury the one function everyone uses every time they open Spotify one level down).

I’ve been getting a fun new bug where dragging a song to a playlist warns me it’s a duplicate, despite not having been added before—I have to click don’t add and add it again for it to work. If I click to add anyway, the song it adds is the previous one I added, not the one I just dragged to the playlist.

1. Check my credit card statement and realise that I am paying for Spotify Premium, somehow
2. Log in to Spotify, it says I need to update my location and kicks me out, try again, the same happens.
3. Finally twig that I have to go to the desktop version, so recover my password (another story) and do that.
4. Change my location on the desktop version and log in to Spotify again.
5. But I don't have Premium on here? What?
6. Try out every other email address I have (another 15 minutes here while it redirects me to a "something has gone wrong" US page (I am in the UK)
7. It turns out that three different email addresses have Spotify accounts. None of them have Premium.
8. Write an angry note on the Spotify support forum explaining what has gone wrong. Spend 5 minutes adding mandatory tags and going through three capcha processes, whereupon it asks me to log into my account, which then leads to another 404 page.
9. Finally try logging in via Facebook, yes this works! I can tell I have Premium here, only because it isn't nagging me to sign up for it. But can I cancel it? No. Also it has yet another email address listed, one I lost access to about five years ago.
10. Finally signing in on desktop via facebook works! And going through a load of menus I can finally find a "manage subscriptions" option.
11. And just to end this story there are a whole FIVE PAGES of nag screens before I can finally cancel the subscription.

This right here is why I fucking hate Spotify. Well, one of the reasons.

I rather doubt Spotify is any worse than any other subscription service when it comes to managing your unconnected accounts if you sign up for 4 of them using email accounts you no longer have access to and forget which is which.

Something has gone wrong

the root of the problem is

- automatically signing in with whichever Google account is active and not making it clear that you have done this

- having a support forum which is unusable and let's you write a comment which you cannot then post

- not letting users manage or view subscription settings in app, or let you know you have to be on the desktop version to do so

yes, there are lots of apps that do the same to some extent, is this the worst one? not sure, maybe, however "other people are bad so we are also bad" is no kind of argument to make.

for someone with my level of executive dysfunction this means that for reasons beyond my control I have lost £50 I cannot afford for a service I did not use. I can't sue anyone so let me vent on here please.

oh and all the 404s, no other service does that quite so much.

In 2020, when live music was dead, and musicians were suffering, and @Bandcamp started Bandcamp Fridays to help, Apple, Amazon and Spotify quietly dropped their payments per stream. Spotify has reduced their rate by 43% in 2 years. #spotify #bandcamp #justiceatspotify #payartists https://t.co/HcV773XkFM

— Ashtray Navigations (@ashtraynav) June 2, 2021

Well, I think I finally understand their business model for transitioning from unprofitable to profitable.

So Spotify pays out royalties based on how much money they collect in ad revenue and subscription fees. This must mean that they (and the other services, tbf) have been collecting less money per new user?

Seems like this model encourages userbase growth and maximizes overall revenue to the labels (and the artists). Your per-stream payout is lower but there are more streams.

Also seems like the labels should have set a minimum per-stream price. Maybe they did, and we just haven't hit it yet :/

The labels are not in it for their artists

This must mean that they (and the other services, tbf) have been collecting less money per new user?

How is this even possible?

Right, both the addition of discount plans and expansion into countries with lower relative prices result in lower averages per user and per stream, but more streams and more total money.